Support Board
Date/Time: Sat, 18 Jan 2025 23:52:03 +0000
cannot download install 1714
View Count: 708
| [2018-03-08 13:24:27] |
| User99934 - Posts: 227 |
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Get this error: Failed to open the file: C:\SierraChart\SierraChartFileDownloader.exe. Error: Windows error code 32: The process cannot access the file because it is being used by another process. | 2018-03-08 08:20:03 * |
| [2018-03-08 16:29:10] |
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This is going to be caused by security software running on your computer. Disable that security software temporarily. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-08 16:29:31
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| [2018-03-08 16:48:35] |
| User99934 - Posts: 227 |
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disabled it and still same problem. Nothing has changed on my computer.
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| [2018-03-08 20:02:55] |
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Just use the installer direct from this page: Software Download Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-08 20:10:06] |
| User99934 - Posts: 227 |
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Installer direct worked fine.
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| [2018-03-08 23:29:57] |
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This confirms it was security software on your computer causing the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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