Support Board
Date/Time: Sat, 18 Jan 2025 19:20:38 +0000
Do I have an active connection or not?
View Count: 652
| [2018-03-01 13:57:40] |
| User466220 - Posts: 43 |
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I just added a service credit and selected activate real time connection. I then went to select exchange data and it told me I don't have a real time connection. I am not playing this game with you guys again. The last time this happened, I hit the select real time connection and your ridiculous system told me I paid for two months up a real time chart in the middle of the day, not being able to trade Dow 30 stocks (INTC), I am not sure I will be here that long. Also, you guys have been sending me notices that my services don't expire for two more days. Does anyone there know what is going on? Date Time Of Last Edit: 2018-03-01 14:55:22
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| [2018-03-01 14:48:57] |
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The Sierra Chart Exchange Data Feed on your account is active and does have the CME Group and US equities exchanges. So at this point you are set.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-01 14:56:19
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| [2018-03-01 14:57:06] |
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Restart Sierra Chart for it to receive the updated authorizations if you are still not receiving real-time data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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