Support Board
Date/Time: Sat, 18 Jan 2025 19:23:48 +0000
Symbol Mapping Request for IB: MSFT (Microsoft)
View Count: 1284
| [2018-03-01 08:02:02] |
| Acro - Posts: 441 |
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Hi, I'd really appreciate if MSFT could be mapped for IB. When I have it in my quoteboard it gets nothing and it seems a major instrument. I have subscribed for the Sierra realtime equities feed. |
| [2018-03-01 14:52:44] |
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You should definitely be getting data for that symbol. Mapping is already set up for it. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Let us know if that resolves the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-01 14:53:54] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 20 seconds, provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-02 01:30:29] |
| Acro - Posts: 441 |
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I moved from BATS subscription (last month) to Equities subscription (March) in SC Realtime datafeeds and this automatically solved the problem without me doing anything else.
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| [2018-03-02 01:41:21] |
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OK the BATS symbol would have been MSFT.BZ.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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