Support Board
Date/Time: Sat, 18 Jan 2025 19:33:22 +0000
'User Login Failed' on downloading data
View Count: 791
| [2018-03-01 07:19:05] |
| CarlRostron - Posts: 80 |
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I keep getting a download failed, 'User Login Failed' in message window. Why would this be? I have a Green Connection status to the SC servers and nothing has changed in my setup since yesterday and my connection is stable. The ticker I tried was HWDN.LS Software version: 1697 | 2018-03-01 07:14:43
Usage end date: 2019-02-23 | 2018-03-01 07:14:43 Enabled for: Advanced Features. | 2018-03-01 07:14:43 Enabled for: Sierra Chart Historical Data Service. | 2018-03-01 07:14:43 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-03-01 07:14:43 Current selected Data/Trading service: SC Data - All Services | 2018-03-01 07:14:43 Chart Update Interval: 100 | 2018-03-01 07:14:43 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2018-03-01 07:14:43 2018-03-01 07:14:42 Local computer time | 2018-03-01 07:14:43 2018-03-01 07:14:42 Local computer time in UTC | 2018-03-01 07:14:43 2018-03-01 07:14:42 Local computer time in SC Time Zone | 2018-03-01 07:14:43 2018-03-01 07:13:37 Server time in UTC | 2018-03-01 07:14:43 Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-03-01 07:14:43 Program path: C:\Users\RBT-Desktop\Documents\SierraChart_EOD\ | 2018-03-01 07:14:43 Data Files path: C:\Users\RBT-Desktop\Documents\SierraChart_EOD\Data\ | 2018-03-01 07:14:43 OS Version Number: 10.0 | 2018-03-01 07:14:43 Locale Setting: C | 2018-03-01 07:14:43 HD Request # 55 | Downloading Historical Daily chart data for HWDN.LS. Starting date: 1968-02-29. Service: equities.us | 2018-03-01 07:14:52 HD Request # 55 | Requesting historical Daily data for HWDN.LS starting at 1968-02-28 | 2018-03-01 07:14:52 HD Request # 55 | Error downloading historical Daily data for HWDN.LS. Error executing query: User login failed | 2018-03-01 07:14:53 HD Request # 55 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for HWDN.LS | 2018-03-01 07:14:53 HD Request # 55 | Completion time: 0s | 2018-03-01 07:14:53 HD Request # 55 | Daily data download complete for HWDN.LS. Unique request ID: 55 | 2018-03-01 07:14:53 Removed historical data download ID 55 | 2018-03-01 07:14:53 HWDN.LS Daily #1 | Reloading chart. | 2018-03-01 07:14:53 HWDN.LS Daily #3 | Reloading chart. | 2018-03-01 07:14:53 |
| [2018-03-01 07:39:52] |
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We have contacted Barchart about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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