Support Board
Date/Time: Sat, 18 Jan 2025 19:37:09 +0000
Gain Capital account Set up
View Count: 941
| [2018-02-26 02:52:34] |
| User180814 - Posts: 45 |
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Are there specific settings in Chart Settings that I need to create to connect to Gain. This is the log I am getting. I believe I have the Data Fed set correctly. I can double check user name and password but I believe it is correct. Can you assist on this issue. Thank you! Reading Internal Order ID file. | 2018-02-25 21:37:19 Reading Trade Orders file. | 2018-02-25 21:37:19 Reading Trade Positions file. | 2018-02-25 21:37:19 Listening on UDP port 22904. | 2018-02-25 21:37:19 Software version: 1705 | 2018-02-25 21:37:19 Usage end date: 2018-03-29 | 2018-02-25 21:37:19 Enabled for: Advanced Features. | 2018-02-25 21:37:19 Enabled for: Advanced Features 2. | 2018-02-25 21:37:19 Enabled for: Sierra Chart Historical Data Service. | 2018-02-25 21:37:19 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-02-25 21:37:19 Current selected Data/Trading service: GAIN Capital/OEC | 2018-02-25 21:37:19 Chart Update Interval: 500 | 2018-02-25 21:37:19 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-02-25 21:37:19 2018-02-25 19:37:18 Local computer time | 2018-02-25 21:37:19 2018-02-26 02:37:18 Local computer time in UTC | 2018-02-25 21:37:19 2018-02-25 21:37:18 Local computer time in SC Time Zone | 2018-02-25 21:37:19 2018-02-26 02:37:18 Server time in UTC | 2018-02-25 21:37:19 Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-02-25 21:37:19 Program path: C:\Users\Marc\Desktop\ | 2018-02-25 21:37:19 Data Files path: C:\Users\Marc\Desktop\Data\ | 2018-02-25 21:37:19 OS Version Number: 10.0 | 2018-02-25 21:37:19 Locale Setting: C | 2018-02-25 21:37:19 Checking for new symbol settings for service code oec | 2018-02-25 21:37:19 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-02-25 21:37:19 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-02-25 21:37:19 Received 5 login tokens. | 2018-02-25 21:37:19 Symbol settings are up-to-date for oec | 2018-02-25 21:37:19 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-02-25 21:37:21 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-02-25 21:37:21 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-02-25 21:37:24 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-02-25 21:37:24 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-02-25 21:37:24 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-25 21:37:24 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-02-25 21:37:24 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-02-25 21:37:24 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-02-25 21:37:24 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-02-25 21:37:24 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-02-25 21:37:24 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-25 21:37:24 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-02-25 21:37:24 GAIN Capital FIX Trading socket (6) | Creating socket. Using TLS 1.2. | 2018-02-25 21:37:24 GAIN Capital FIX Trading socket (6) | Connecting to IP: 64.94.37.222. | 2018-02-25 21:37:24 GAIN Capital FIX Trading: Sending the Logon message. | 2018-02-25 21:37:24 GAIN Capital FIX Trading | Connected to trading server. | 2018-02-25 21:37:25 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2018-02-25 21:37:25 GAIN Capital FAST Data socket (7) | Creating socket. | 2018-02-25 21:37:25 GAIN Capital FAST Data socket (7) | Connecting to IP: 64.94.37.222. | 2018-02-25 21:37:25 GAIN Capital FAST Data: Sending the Hello message. | 2018-02-25 21:37:25 GAIN Capital FAST Data: Sending the Logon message. | 2018-02-25 21:37:25 GAIN Capital/OEC | Connected to data and trading server. | 2018-02-25 21:37:25 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-02-25 21:37:26 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-02-25 21:37:26 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-02-25 21:37:26 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-25 21:37:26 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-02-25 21:37:26 GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2018-02-25 21:37:30 SierraChartStudies.dll is missing. May have been removed by anti-malware software. To recover, select 'Help >> Download Current Version'. | 2018-02-25 21:37:32 * Custom studies file does not exist: C:\Users\Marc\Desktop\Data\UserContributedStudies.dll | 2018-02-25 21:37:32 NQH8-CME [CBV] 150 Trades #1 | Reloading chart. | 2018-02-25 21:37:32 NQH8-CME [CBV] 150 Trades #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2018-02-25 21:37:32 NQH8-CME [CBV] 150 Trades #1 | There are no continuous futures contract symbols. Loading data normally. | 2018-02-25 21:37:32 NQH8-CME [CBV] #2 | Reloading chart. | 2018-02-25 21:37:32 NQH8-CME [CBV] #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2018-02-25 21:37:32 NQH8-CME [CBV] #2 | There are no continuous futures contract symbols. Loading data normally. | 2018-02-25 21:37:32 SierraChartStudies.dll is missing. May have been removed by anti-malware software. To recover, select 'Help >> Download Current Version'. | 2018-02-25 21:37:32 * Custom studies file does not exist: C:\Users\Marc\Desktop\Data\UserContributedStudies.dll | 2018-02-25 21:37:32 NQH8-CME [CBV] 610 Trades #6 | Reloading chart. | 2018-02-25 21:37:32 NQH8-CME [CBV] 610 Trades #6 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2018-02-25 21:37:32 NQH8-CME [CBV] 610 Trades #6 | There are no continuous futures contract symbols. Loading data normally. | 2018-02-25 21:37:32 NQH8-CME [CBV] #7 | Reloading chart. | 2018-02-25 21:37:32 NQH8-CME [CBV] #7 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2018-02-25 21:37:32 NQH8-CME [CBV] #7 | There are no continuous futures contract symbols. Loading data normally. | 2018-02-25 21:37:32 SierraChartStudies.dll is missing. May have been removed by anti-malware software. To recover, select 'Help >> Download Current Version'. | 2018-02-25 21:37:32 * SierraChartStudies.dll is missing. May have been removed by anti-malware software. To recover, select 'Help >> Download Current Version'. | 2018-02-25 21:37:32 * NQH8-CME [CBV] 15 Min #8 | Reloading chart. | 2018-02-25 21:37:32 NQH8-CME [CBV] 15 Min #8 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2018-02-25 21:37:32 NQH8-CME [CBV] 15 Min #8 | There are no continuous futures contract symbols. Loading data normally. | 2018-02-25 21:37:32 NQH8-CME #3 | Reloading chart. | 2018-02-25 21:37:32 NQH8-CME [CBV-D] 150 Trades #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\Marc\Desktop\Data\NQH8-CME.scid | 2018-02-25 21:37:32 NQH8-CME [CBV-D] #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\Marc\Desktop\Data\NQH8-CME.scid | 2018-02-25 21:37:32 NQH8-CME [CBV-D] 610 Trades #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\Marc\Desktop\Data\NQH8-CME.scid | 2018-02-25 21:37:32 NQH8-CME [CBV-D] #7 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\Marc\Desktop\Data\NQH8-CME.scid | 2018-02-25 21:37:32 NQH8-CME [CBV-D] 15 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\Marc\Desktop\Data\NQH8-CME.scid | 2018-02-25 21:37:32 GAIN Capital/OEC | Starting real-time market data updates for: NQH8-CME. ID: 1 | 2018-02-25 21:37:32 GAIN Capital/OEC | Requesting security definition data for: NQH8-CME. ID: 1 | 2018-02-25 21:37:32 GAIN Capital/OEC | Using primary service for historical data for NQH8-CME | 2018-02-25 21:37:32 Intraday data recording state for symbol NQH8-CME is set to download 'Pending'. | 2018-02-25 21:37:32 Delaying start of download for NQH8-CME | 2018-02-25 21:37:32 Symbol Error - NQH8-CME is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2018-02-25 21:37:32 Symbol Error - NQH8-CME is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2018-02-25 21:37:33 HD Request # 2 | Downloading Intraday chart data for NQH8-CME to the file NQH8-CME.scid. Service: oec | 2018-02-25 21:37:33 HD Request # 2 | Download start date-time: 2017-08-23 22:37:33.000 | 2018-02-25 21:37:33 HD Request # 2 | Error downloading historical Intraday data for NQH8-CME. FIX reject reason: Unknown contract | 2018-02-25 21:37:33 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH8-CME | 2018-02-25 21:37:33 HD Request # 2 | Completion time: 0s | 2018-02-25 21:37:33 HD Request # 2 | Intraday data download complete for NQH8-CME. Unique request ID: 1 | 2018-02-25 21:37:33 Removed historical data download ID 1 | 2018-02-25 21:37:33 Real-time Intraday chart data file updates started for NQH8-CME | 2018-02-25 21:37:33 Intraday chart data file opened for NQH8-CME | 2018-02-25 21:37:33 Requesting market depth updates for: NQH8-CME if supported. | 2018-02-25 21:37:35 Symbol Error - NQH8-CME is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2018-02-25 21:37:35 NQH8-CME [CBV-D] #2 | Reloading chart. | 2018-02-25 21:39:24 NQH8-CME [CBV-D] #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2018-02-25 21:39:24 NQH8-CME [CBV-D] #2 | There are no continuous futures contract symbols. Loading data normally. | 2018-02-25 21:39:24 NQH8-CME [CBV-D] #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\Marc\Desktop\Data\NQH8-CME.scid | 2018-02-25 21:39:24 NQ [CBV-D] #2 | Reloading chart. | 2018-02-25 21:40:55 NQ [CBV-D] #2 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2018-02-25 21:40:55 NQ [CBV-D] #2 | There are no continuous futures contract symbols. Loading data normally. | 2018-02-25 21:40:55 NQ [CBV-D] #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\Marc\Desktop\Data\NQ.scid | 2018-02-25 21:40:55 GAIN Capital/OEC | Starting real-time market data updates for: NQ. ID: 2 | 2018-02-25 21:40:56 GAIN Capital/OEC | Requesting security definition data for: NQ. ID: 2 | 2018-02-25 21:40:56 GAIN Capital/OEC | Using primary service for historical data for NQ | 2018-02-25 21:40:56 Intraday data recording state for symbol NQ is set to download 'Pending'. | 2018-02-25 21:40:56 Delaying start of download for NQ | 2018-02-25 21:40:56 Symbol Error - NQ is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2018-02-25 21:40:56 Symbol Error - NQ is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2018-02-25 21:40:56 HD Request # 3 | Downloading Intraday chart data for NQ to the file NQ.scid. Service: equities.us | 2018-02-25 21:40:57 HD Request # 3 | Download start date-time: 2017-08-23 22:40:56.000 | 2018-02-25 21:40:57 HD Request # 3 | Error downloading historical Intraday data for NQ. FIX reject reason: Unknown contract | 2018-02-25 21:40:57 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQ | 2018-02-25 21:40:57 HD Request # 3 | Completion time: 0s | 2018-02-25 21:40:57 HD Request # 3 | Intraday data download complete for NQ. Unique request ID: 2 | 2018-02-25 21:40:57 Removed historical data download ID 2 | 2018-02-25 21:40:57 Real-time Intraday chart data file updates started for NQ | 2018-02-25 21:40:57 Intraday chart data file opened for NQ | 2018-02-25 21:40:57 NQ [CBV-D] #2 | Reloading chart. | 2018-02-25 21:43:31 NQ [CBV-D] #2 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2018-02-25 21:43:31 NQ [CBV-D] #2 | There are no continuous futures contract symbols. Loading data normally. | 2018-02-25 21:43:31 NQ [CBV-D] #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\Marc\Desktop\Data\NQ.scid | 2018-02-25 21:43:31 Remote instance connected: C:\SierraChart\SierraChart.exe | 2018-02-25 21:47:07 NQ [CBV-D] #2 | Reloading chart. | 2018-02-25 21:49:05 NQ [CBV-D] #2 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2018-02-25 21:49:05 NQ [CBV-D] #2 | There are no continuous futures contract symbols. Loading data normally. | 2018-02-25 21:49:05 NQ [CBV-D] #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\Marc\Desktop\Data\NQ.scid | 2018-02-25 21:49:05 NQ [CBV-D] #2 | Reloading chart. | 2018-02-25 21:49:14 NQ [CBV-D] #2 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2018-02-25 21:49:14 NQ [CBV-D] #2 | There are no continuous futures contract symbols. Loading data normally. | 2018-02-25 21:49:14 NQ [CBV-D] #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\Marc\Desktop\Data\NQ.scid | 2018-02-25 21:49:14 |
| [2018-02-26 03:49:19] |
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None of the symbols you are using are correct. You need to use to Gain Capital symbols. Refer to: https://www.sierrachart.com/index.php?l=doc/helpdetails1.php#Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-02-26 04:11:29] |
| User180814 - Posts: 45 |
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Is it possible get phone support to get me set up on Gain, with the accurate symbols. It’s hard enough to trade vs trying to figure this out. I need to talk and be guided through this. I’m at ** or i can call you. I appreciate your support. Marc Date Time Of Last Edit: 2018-02-26 04:23:23
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| [2018-02-26 04:22:32] |
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Yes we can do that. But really just go to File >> Find Symbol and open a chart for this symbol: NQH8 Here are the instructions: Getting Started, Opening Charts and Basic Trading: Open A Chart Let us know if you need more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-26 04:23:31
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| [2018-02-26 04:32:19] |
| User180814 - Posts: 45 |
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Please give me a ring and we can get it done fast 970-963-1819 I would appreciate the help. Marc |
| [2018-02-26 04:37:18] |
| User180814 - Posts: 45 |
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The problem is getting the symbols for ES and NQ into my chart books that were created using different symbols.
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| [2018-02-26 06:13:31] |
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OK no problem, we can call any time during the next hour if it is not too late for you?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-02-26 14:52:13] |
| User180814 - Posts: 45 |
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Can a Tech please give me a ring to resolve my set up with Gain and Sierra. 1. Looking to add correct symbols to existing chart book and keep the studies 2. Have a list of correct Gain symbols without upsetting my other account at Rithmic. 3. It got too late last night My contact number is 970-963-1819 Thanks Marc |
| [2018-02-26 17:54:34] |
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Hello, We tried calling in response to your Telephone and Remote Assistance Support request and could not reach you. We left you a message. Please let us know when is a good time to call back. Thank You, Sierra Chart Support Sierra Chart Support |
| [2018-02-26 18:47:10] |
| User180814 - Posts: 45 |
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If there is a number to reach a Tech I will call after the close. I am sorry I missed your call. Marc |
| [2018-02-26 21:49:11] |
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We tried to call you multiple times after the close, but were not able to reach you. Just let us know when would be a good time to call. We are generally available in the afternoons.
Sierra Chart Support |
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