Support Board
Date/Time: Sat, 18 Jan 2025 18:41:29 +0000
Data Disconnect
View Count: 830
| [2018-02-22 15:22:43] |
| Richard A Johnson - Posts: 10 |
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Hi, My data is disconnecting 20 to 30 times a day, since I started trading Acct.S1Feb19rickaj on Feb. 20th. never had this problem before. Also I keep getting message on shutdown that I have an active trade, been going on for several months. Thanks Rick Johnson |
| [2018-02-23 05:30:54] |
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Based on the description this is going to be a CTS server problem. We did hear about this a couple of months ago and CTS apparently did make some improvements to resolve it. There is not really anything we can do from our side on this. Is this for live or demo trading? For live trading there are alternatives. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-23 05:31:24
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