Support Board
Date/Time: Sun, 24 Nov 2024 05:31:51 +0000
CTS log In issue
View Count: 1615
| [2013-09-27 20:07:05] |
| User31737 - Posts: 73 |
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Software version: 1025 | 2013-09-27 14:55:30 Usage end date: 2013-10-25 | 2013-09-27 14:55:30 Sierra Chart Historical Data Service is included. | 2013-09-27 14:55:30 Active service: CTS T4 | 2013-09-27 14:55:30 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-09-27 14:55:30 2013-09-27 14:55:30 Local computer clock time | 2013-09-27 14:55:30 2013-09-27 19:55:30 GMT time | 2013-09-27 14:55:30 2013-09-27 14:55:30 Time zone adjusted time | 2013-09-27 14:55:30 Time difference to server time: 14 seconds. | 2013-09-27 14:55:30 Program path: C:\SierraChart\ | 2013-09-27 14:55:30 Data Files path: C:\SierraChart\Data\ | 2013-09-27 14:55:30 OS Version Number: 6.1 | 2013-09-27 14:55:30 Connecting to CTS Simulation server. | 2013-09-27 14:55:35 CTS FIX - Connecting to data and trade server: fix-sim.t4login.com | 2013-09-27 14:55:35 Resolved address fix-sim.t4login.com to IP 69.44.110.196 | 2013-09-27 14:55:35 Error connecting socket. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2013-09-27 14:55:56 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2013-09-27 14:55:56 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-27 14:55:56 To prevent further connection attempts, select File >> Disconnect. | 2013-09-27 14:55:56 CTS FIX: Disconnected. | 2013-09-27 14:55:56 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-09-27 14:55:56 Connecting to CTS Simulation server. | 2013-09-27 14:56:01 CTS FIX - Connecting to data and trade server: fix-sim.t4login.com | 2013-09-27 14:56:01 Resolved address fix-sim.t4login.com to IP 69.44.110.196 | 2013-09-27 14:56:01 Error connecting socket. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2013-09-27 14:56:22 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2013-09-27 14:56:22 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-27 14:56:22 To prevent further connection attempts, select File >> Disconnect. | 2013-09-27 14:56:22 CTS FIX: Disconnected. | 2013-09-27 14:56:22 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-09-27 14:56:22 Connecting to CTS Simulation server. | 2013-09-27 14:56:27 CTS FIX - Connecting to data and trade server: fix-sim.t4login.com | 2013-09-27 14:56:27 Resolved address fix-sim.t4login.com to IP 69.44.110.196 | 2013-09-27 14:56:27 File >> Disconnect selected. | 2013-09-27 14:56:31 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2013-09-27 14:56:31 CTS FIX: Disconnected. | 2013-09-27 14:56:31 I can log into T4 directly. The DOM and their charts are up and running. I logged into SC this am with this machine, username, and password. I just moved to a new office this afternoon. This is the Error I recieve. I went to Help topic 62 first. Date Time Of Last Edit: 2013-09-27 20:08:06
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| [2013-09-27 20:22:47] |
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This looks like a firewall issue. The simulation server is available now. We are able to connect: CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2013-09-27 16:21:29 Resolved address fix-sim.t4login.com to IP 69.44.110.196 | 2013-09-27 16:21:30 The size of the Receive socket buffer is: 524288 | 2013-09-27 16:21:30 The size of the Send socket buffer is: 32768 | 2013-09-27 16:21:30 The network socket is connected. | 2013-09-27 16:21:30 Refer to help topic 1.2 here: Http://www.sierrachart.com/index.php?l=doc/helpdetails1.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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