Support Board
Date/Time: Sat, 18 Jan 2025 11:02:41 +0000
DTC-Sub Instance authorization failure connecting to historical data
View Count: 869
| [2018-02-13 20:10:40] |
| User796776 - Posts: 95 |
|
I am unable to "Delete and Download Data" for a chart from a DTC-Sub Instance. Disconnecting the primary system and changing the DTS from a substance to the SC Data - All and the chart will update. Not sure how to resolve so DTC - Sub Instance authorization failure. Log entries: Intraday data recording state for symbol $SRRE is set to download 'Pending'. | 2018-02-13 14:59:41 HD Request # 627 | Downloading Intraday chart data for $SRRE to the file $SRRE.scid. Service: DTCSubInstance | 2018-02-13 14:59:41 HD Request # 627 | Download start date-time: 2018-02-12 15:08:59.000 | 2018-02-13 14:59:41 HD Request # 627 | Disabling Intraday chart updating for symbol during historical data download. | 2018-02-13 14:59:41 HD Request # 627 | Using server: 192.168.1.100 port 11098 | 2018-02-13 14:59:41 Socket (2135) | Creating socket. | 2018-02-13 14:59:41 Socket (2135) | Connecting to IP: 192.168.1.100. | 2018-02-13 14:59:41 HD Request # 627 | Setting DTC encoding to Binary VLS | 2018-02-13 14:59:41 HD Request # 627 | Sending historical data logon request message. | 2018-02-13 14:59:41 Socket (2135) | Initiating close of socket by core. | 2018-02-13 14:59:41 Socket (2135) | Shutdown started. Waiting for graceful close. | 2018-02-13 14:59:41 Socket (2135) | Socket gracefully closed by remote side. | 2018-02-13 14:59:41 Socket (2135) | Closed. | 2018-02-13 14:59:41 HD Request # 627 | Error downloading historical Intraday data for $SRRE. Historical data logon error: Logon rejected due to authorization failure. | 2018-02-13 14:59:41 Historical data download thread signaled to stop. | 2018-02-13 14:59:41 HD Request # 627 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $SRRE | 2018-02-13 14:59:41 HD Request # 627 | Completion time: 0s | 2018-02-13 14:59:41 HD Request # 627 | Intraday data download complete for $SRRE. Unique request ID: 631 | 2018-02-13 14:59:41 Removed historical data download ID 631 | 2018-02-13 14:59:41 Real-time Intraday chart data file updates started for $SRRE | 2018-02-13 14:59:41 Intraday chart data file opened for $SRRE | 2018-02-13 14:59:41 HD Request # 627 | Enabling Intraday chart updating for symbol. | 2018-02-13 14:59:41 |
| [2018-02-13 21:55:18] |
| |
|
We have corrected this issue. We have released a new revision of version 1700. Update Sierra Chart to the latest prerelease: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-13 21:55:31
|
| [2018-02-13 22:11:07] |
| User796776 - Posts: 95 |
|
I updated to 1700 as requested. Still seeing failure. Log entries: Software version: 1700 | 2018-02-13 17:02:21 Intraday data recording state for symbol $SRRE is set to download 'Pending'. | 2018-02-13 17:06:59 HD Request # 80 | Downloading Intraday chart data for $SRRE to the file $SRRE.scid. Service: DTCSubInstance | 2018-02-13 17:06:59 HD Request # 80 | Download start date-time: 2018-02-12 15:37:59.000 | 2018-02-13 17:06:59 HD Request # 80 | Disabling Intraday chart updating for symbol during historical data download. | 2018-02-13 17:06:59 HD Request # 80 | Using server: 192.168.1.100 port 11098 | 2018-02-13 17:06:59 Socket (88) | Creating socket. | 2018-02-13 17:06:59 Socket (88) | Connecting to IP: 192.168.1.100. | 2018-02-13 17:06:59 HD Request # 80 | Setting DTC encoding to Binary VLS | 2018-02-13 17:06:59 HD Request # 80 | Sending historical data logon request message. | 2018-02-13 17:06:59 Socket (88) | Initiating close of socket by core. | 2018-02-13 17:06:59 Socket (88) | Shutdown started. Waiting for graceful close. | 2018-02-13 17:06:59 Socket (88) | Socket gracefully closed by remote side. | 2018-02-13 17:06:59 Socket (88) | Closed. | 2018-02-13 17:06:59 HD Request # 80 | Error downloading historical Intraday data for $SRRE. Historical data logon error: Logon rejected due to authorization failure. | 2018-02-13 17:06:59 Historical data download thread signaled to stop. | 2018-02-13 17:06:59 HD Request # 80 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $SRRE | 2018-02-13 17:06:59 HD Request # 80 | Completion time: 0s | 2018-02-13 17:06:59 HD Request # 80 | Intraday data download complete for $SRRE. Unique request ID: 79 | 2018-02-13 17:06:59 Removed historical data download ID 79 | 2018-02-13 17:06:59 Real-time Intraday chart data file updates started for $SRRE | 2018-02-13 17:06:59 Intraday chart data file opened for $SRRE | 2018-02-13 17:06:59 HD Request # 80 | Enabling Intraday chart updating for symbol. | 2018-02-13 17:06:59 |
| [2018-02-13 23:23:38] |
| |
|
We did verify the problem is resolved. So you must not have the latest revision. Anyway we have released version 1701. Update following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: