Support Board
Date/Time: Sat, 18 Jan 2025 10:55:49 +0000
Chart Install Errors
View Count: 1036
[2018-02-08 15:51:59] |
BBEINVEST - Posts: 1 |
I tried to install the chart and there were errors. I have sent the log to you. |
[2018-02-08 22:22:04] |
Sierra Chart Engineering - Posts: 104368 |
Based upon what we see below, you have Sierra Chart running during the process of installing or updating it. Follow the instructions here: Software Download: Fast Update Log: Installer version: 7 Not using HTTP proxy server settings. HTTP Request: https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber HTTPS connection to www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. HTTPS connection to www.sierrachart.com:443 (1) | Connecting to IP: 204.15.192.108. HTTP Request: https://www.sierrachart.com/downloads/1697/FilesToDownload.txt Not overwriting file since it exists: 2TargetsWithBEStop.twconfig Not overwriting file since it exists: 2TargetsWithCommonStop.twconfig Not overwriting file since it exists: ChartbookExample.cht Not overwriting file since it exists: Clean Chart.stdycollct Not overwriting file since it exists: EURUSD.dly Not overwriting file since it exists: SimpleBracket.twconfig HTTP Request: https://www.sierrachart.com/downloads/Common1692/FilesToDownload.txt Starting request of files to install. HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/RequestValuesFromServerAndDraw.cpp HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/Studies6.cpp HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/TradingTriggeredLimitOrderEntry.cpp HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/scconstants.h HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/scdatetime.h HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/scstructures.h HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/scstudyfunctions.cpp HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/sierrachart.h HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/studies3.cpp HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/studies5.cpp HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/studies7.cpp HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/studies8.cpp HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/tradingsystem.cpp HTTP request: https://www.sierrachart.com/downloads/1697/DTC/DTCProtocol.cpp HTTP request: https://www.sierrachart.com/downloads/1697/DTC/DTCProtocol.h HTTP request: https://www.sierrachart.com/downloads/1697/DTC/DTCProtocol.proto HTTP request: https://www.sierrachart.com/downloads/1697/DTC/DTCProtocolVLS.h HTTP request: https://www.sierrachart.com/downloads/1697/SierraChart.exe HTTP request: https://www.sierrachart.com/downloads/1697/SierraChartStudies.dll HTTP request: https://www.sierrachart.com/downloads/Common1692/Rim/DTCBridge.exe Received file: RequestValuesFromServerAndDraw.cpp Received file: Studies6.cpp Received file: TradingTriggeredLimitOrderEntry.cpp Received file: scconstants.h Received file: scdatetime.h Received file: scstructures.h Received file: scstudyfunctions.cpp Received file: sierrachart.h Received file: studies3.cpp Received file: studies5.cpp Received file: studies7.cpp Received file: studies8.cpp Received file: tradingsystem.cpp Received file: DTCProtocol.cpp Received file: DTCProtocol.h Received file: DTCProtocol.proto Received file: DTCProtocolVLS.h Received file: SierraChart.exe Received file: SierraChartStudies.dll Received file: DTCBridge.exe Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\RequestValuesFromServerAndDraw.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\Studies6.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\TradingTriggeredLimitOrderEntry.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\scconstants.h file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\scdatetime.h file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\scstructures.h file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\scstudyfunctions.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\sierrachart.h file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\studies3.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\studies5.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\studies7.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\studies8.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\tradingsystem.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\DTC\DTCProtocol.cpp file to the folder C:\SierraChart\DTC\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\DTC\DTCProtocol.h file to the folder C:\SierraChart\DTC\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\DTC\DTCProtocol.proto file to the folder C:\SierraChart\DTC\ HTTPS connection to www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. HTTPS connection to www.sierrachart.com:443 (1) | Received socket Close event. Successfully moved C:\SierraChart\DownloadedInstallationFiles\DTC\DTCProtocolVLS.h file to the folder C:\SierraChart\DTC\ Error opening C:\SierraChart\SierraChart.exe. Windows error code 32: The process cannot access the file because it is being used by another process. Error encountered with file move. Retrying in 2 seconds. Error opening C:\SierraChart\SierraChart.exe. Windows error code 32: The process cannot access the file because it is being used by another process. Error encountered with file move. Retrying in 2 seconds. Error opening C:\SierraChart\SierraChart.exe. Windows error code 32: The process cannot access the file because it is being used by another process. Error encountered with file move. Retrying in 2 seconds. Error opening C:\SierraChart\SierraChart.exe. Windows error code 32: The process cannot access the file because it is being used by another process. Error encountered with file move. Retrying in 2 seconds. Error opening C:\SierraChart\SierraChart.exe. Windows error code 32: The process cannot access the file because it is being used by another process. Error encountered with file move. Retrying in 2 seconds. Error opening C:\SierraChart\SierraChartStudies.dll. Windows error code 32: The process cannot access the file because it is being used by another process. Error encountered with file move. Retrying in 2 seconds. Error opening C:\SierraChart\SierraChartStudies.dll. Windows error code 32: The process cannot access the file because it is being used by another process. Error encountered with file move. Retrying in 2 seconds. Error opening C:\SierraChart\SierraChartStudies.dll. Windows error code 32: The process cannot access the file because it is being used by another process. Error encountered with file move. Retrying in 2 seconds. Error opening C:\SierraChart\SierraChartStudies.dll. Windows error code 32: The process cannot access the file because it is being used by another process. Error encountered with file move. Retrying in 2 seconds. Error opening C:\SierraChart\SierraChartStudies.dll. Windows error code 32: The process cannot access the file because it is being used by another process. Error encountered with file move. Retrying in 2 seconds. Successfully moved C:\SierraChart\DownloadedInstallationFiles\Rim\DTCBridge.exe file to the folder C:\SierraChart\Rim\ Installation completed with errors. Refer to log. HTTPS connection to www.sierrachart.com:443 (1) | Initiating close of socket by core. HTTPS connection to www.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. HTTPS connection to www.sierrachart.com:443 (1) | Closed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: