Support Board
Date/Time: Wed, 29 Jan 2025 21:34:23 +0000
new version can't connect BitMex
View Count: 1149
| [2018-02-02 19:55:13] |
| N!co - Posts: 140 |
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hi, i downloaded the latest version of SC now i can't connect anymore to BitMex below the log Socket (46) | Socket gracefully closed by remote side. | 2018-02-02 19:51:19 Socket (46) | Closed. | 2018-02-02 19:51:19 HTTPS connection to www.sierrachart.com:443 (47) | Creating socket. Using TLS 1.2. | 2018-02-02 19:51:21 HTTPS connection to www.sierrachart.com:443 (47) | Connecting to IP: 204.15.192.108. | 2018-02-02 19:51:21 HTTPS connection to www.sierrachart.com:443 (47) | Socket gracefully closed by remote side. | 2018-02-02 19:51:27 HTTPS connection to www.sierrachart.com:443 (47) | Received socket Close event. | 2018-02-02 19:51:27 HTTPS connection to www.sierrachart.com:443 (47) | Initiating close of socket by core. | 2018-02-02 19:51:27 HTTPS connection to www.sierrachart.com:443 (47) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-02 19:51:27 HTTPS connection to www.sierrachart.com:443 (47) | Closed. | 2018-02-02 19:51:27 Requesting symbol settings for service code bitmex.dtc.trading. Overwrite = off. | 2018-02-02 19:51:47 HTTPS connection to www.sierrachart.com:443 (48) | Creating socket. Using TLS 1.2. | 2018-02-02 19:51:47 HTTPS connection to www.sierrachart.com:443 (48) | Connecting to IP: 204.15.192.108. | 2018-02-02 19:51:47 HTTPS connection to www.sierrachart.com:443 (48) | Socket gracefully closed by remote side. | 2018-02-02 19:51:54 HTTPS connection to www.sierrachart.com:443 (48) | Received socket Close event. | 2018-02-02 19:51:54 HTTPS connection to www.sierrachart.com:443 (48) | Initiating close of socket by core. | 2018-02-02 19:51:54 Symbol settings received. | 2018-02-02 19:51:54 Invalid symbol settings. No bytes given. | 2018-02-02 19:51:54 * Processed 0 symbol settings. | 2018-02-02 19:51:54 HTTPS connection to www.sierrachart.com:443 (48) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-02 19:51:54 HTTPS connection to www.sierrachart.com:443 (48) | Closed. | 2018-02-02 19:51:54 |
| [2018-02-02 20:55:34] |
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There cannot be any problems connecting to BitMEX. And the log does not show that. It only shows a Symbol Settings issue and that is now resolved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-02-02 21:08:23] |
| N!co - Posts: 140 |
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true , i see connection but there still is an symbol issue and therefor i see no data |
 bitmexsymbolproblem.png / V - Attached On 2018-02-02 21:07:59 UTC - Size: 45.32 KB - 290 views |
| [2018-02-02 21:19:27] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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