Support Board
Date/Time: Sat, 18 Jan 2025 10:14:34 +0000
Enable / Disable Order Entry Highlight Box
View Count: 901
| [2018-01-31 00:52:37] |
| Logan W - Posts: 28 |
|
The order entry highlight box often gets stuck showing if I glide my mouse across the DOM(s). To fix this, I would like to disable the order entry highlight box. Is this possible? Also, the recently traded volume column on the DOM does not function properly in version 1693. The volume will all accumulate on a single price level instead of at the current price level. |
1.PNG| [2018-01-31 01:37:44] |
| |
|
Also, the recently traded volume column on the DOM does not function properly in version 1693. The volume will all accumulate on a single price level instead of at the current price level. Must be a problem with the tick size setting for the symbol. What symbol do you see a problem with? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-31 02:05:05] |
| Logan W - Posts: 28 |
|
Can you please respond to my original issue regarding the order entry highlight box?
|
| [2018-01-31 18:06:11] |
| |
|
We have specifically verified that the Chart DOM order entry highlight box is cleared when the mouse pointer leaves the window space. Perhaps if you are using Windows 10 that functionality is not working right for some unknown reason and we cannot help with that. In the case of a Trading DOM, there is no way to disable that highlight box. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-31 18:17:29] |
| Logan W - Posts: 28 |
|
I have a friend that was able to successfully disable the entry highlight box from the trade DOM. .cht attached for reference. He does not remember how he did it, but it is indeed possible. |
 PaceOfTape-TEST-SPLIT.Cht - Attached On 2018-01-31 18:17:23 UTC - Size: 274.19 KB - 400 views |
| [2018-02-01 17:23:18] |
| Logan W - Posts: 28 |
|
If you want to experience the bug in the pre-release update, try viewing the recent bid/ask volume in replay mode.
|
| [2018-02-02 03:31:58] |
| |
|
OK we see. We are taking care of this now. It is just an issue with the tick size setting. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-02-10 08:39:39] |
| Logan W - Posts: 28 |
|
The issue with the recent volume on the DOM is still present when fast forwarding during a replay. Please advise. Date Time Of Last Edit: 2018-02-10 08:40:45
|
| [2018-02-10 10:39:25] |
| |
|
We have this now fixed. We will have a new release out later in the day.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-02-12 06:32:05] |
| Logan W - Posts: 28 |
|
Still an issue in Ver. 1699
|
| [2018-02-12 16:19:51] |
| |
|
We apologize. We did not yet get the release out. It is going to be later today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: