Support Board
Date/Time: Sat, 18 Jan 2025 05:04:23 +0000
Bitmex data feed not syncing
View Count: 884
| [2018-01-30 17:24:03] |
| User198817 - Posts: 56 |
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Hi, Same problem as before where position/order data is not synced. Can you take a look? |
| [2018-01-30 17:24:55] |
| User198817 - Posts: 56 |
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Which means, a order (market order) is submitted and goes through, but SC is not updating. And when you try again it submits 2 orders at the same time. Very buggy and dangerous.
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| [2018-01-30 18:28:39] |
| User198817 - Posts: 56 |
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This always happens at big volatility moments like now! Please look at it. |
| [2018-01-30 18:31:29] |
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This type of issue is not on our side. It would have to be some type of issue on the BitMEX side. Most probably involving the BitMEX to DTC conversion layer which was developed by another developer. We are still working on a direct trading connection to BitMEX. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-30 18:32:41
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| [2018-01-30 18:40:48] |
| User198817 - Posts: 56 |
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I see. I will contact Bitmex and ask them to resolve it. Thank you. How is it going with your own integration? In which quarter do you think it will be released? Before summer? |
| [2018-01-30 23:22:09] |
| pnlcheck1 - Posts: 6 |
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I can confirm this issue as well my orders are going through to bitmex but not appearing in SC itself and just show as pending.
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| [2018-01-31 01:52:38] |
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How is it going with your own integration? In which quarter do you think it will be released? Before summer? It should have been done months ago.We will reassign this to a different developer. We apologize for this and this is very embarrassing. This whole situation is completely unacceptable and reflects quite poorly on us. We do acknowledge that the current interface to BitMEX which we did not develop does have some issues and we intended to create our own direct integration around August of last year, and the fact that it has taken us this long is not good. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-31 01:53:14
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