Support Board
Date/Time: Sun, 24 Nov 2024 03:32:15 +0000
Advanced studies
View Count: 1592
| [2013-09-24 09:19:37] |
| User54027 - Posts: 128 |
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Hi, When I click on advanced studies I get this error message and sierra closes. Please advise. Software version: 1025 | 2013-09-24 05:16:44 Usage end date: 2013-10-21 | 2013-09-24 05:16:44 Sierra Chart Historical Data Service is included. | 2013-09-24 05:16:44 Active service: SC Forex Data (FXCM) | 2013-09-24 05:16:44 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-09-24 05:16:44 2013-09-24 11:16:44 Local computer clock time | 2013-09-24 05:16:44 2013-09-24 09:16:44 GMT time | 2013-09-24 05:16:44 2013-09-24 05:16:44 Time zone adjusted time | 2013-09-24 05:16:44 Time difference to server time: 1 seconds. | 2013-09-24 05:16:44 Program path: C:\SierraChart\ | 2013-09-24 05:16:44 Data Files path: C:\SierraChart\Data\ | 2013-09-24 05:16:44 OS Version Number: 6.1 | 2013-09-24 05:16:44 SC Forex Data (FXCM): Connecting to the market data server. ds5.sierracharts.com:443 | 2013-09-24 05:16:50 SC Forex Data (FXCM) - Local market data port: 0 | 2013-09-24 05:16:50 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-24 05:16:51 The network socket is connected. | 2013-09-24 05:16:51 SC Forex Data (FXCM): Connected to market data server. Now authorizing. | 2013-09-24 05:16:51 SC Forex Data (FXCM): Connected to market data server. | 2013-09-24 05:16:51 Error loading custom studies DLL: C:\SierraChart\Data\PivotfarmZonesV4.dll. Windows error code 126: The specified module could not be found. | 2013-09-24 05:17:05 Error loading custom studies DLL: C:\SierraChart\Data\PivotfarmZonesV4.dll. Windows error code 126: The specified module could not be found. | 2013-09-24 05:17:05 Starting updates for: US30 | 2013-09-24 05:17:05 HD Request # 2 - Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2013-09-24 05:17:05 HD Request # 2 - Starting date and time in file: 2013-09-24 05:01:12.0 | 2013-09-24 05:17:05 HD Request # 2 - Using server: ds4.sierracharts.com port 10049 | 2013-09-24 05:17:05 Error loading custom studies DLL: C:\SierraChart\Data\PivotfarmZonesV4.dll. Windows error code 126: The specified module could not be found. | 2013-09-24 05:17:05 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-24 05:17:05 The network socket is connected. | 2013-09-24 05:17:06 HD Request # 2 - Requesting up to 60 days of Intraday data. | 2013-09-24 05:17:06 Chart #4 has tagged chart #9 for full recalculation. Chartbook: Dow.cht | 2013-09-24 05:17:06 Chart #4 has tagged chart #9 for full recalculation. Chartbook: Dow.cht | 2013-09-24 05:17:06 Starting updates for: $TRIN | 2013-09-24 05:17:06 SC Market Stats: Connecting to the market data server. ds3.sierracharts.com:443 | 2013-09-24 05:17:06 SC Market Stats - Local market data port: 0 | 2013-09-24 05:17:07 Starting updates for: $TICK | 2013-09-24 05:17:07 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-24 05:17:07 Chart #9 is performing a full recalculation because it has been tagged. Chartbook: Dow.cht | 2013-09-24 05:17:07 Error loading custom studies DLL: C:\SierraChart\Data\PivotfarmZonesV4.dll. Windows error code 126: The specified module could not be found. | 2013-09-24 05:17:07 HD Request # 2 - Decompressing data. | 2013-09-24 05:17:07 HD Request # 2 - Receiving Intraday data for US30 starting at 2013-09-24 05:01:12 | 2013-09-24 05:17:07 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-09-24 05:01:12 | 2013-09-24 05:17:07 Socket closed. No error. | 2013-09-24 05:17:07 HD Request # 2 - Received 107 records from 2013-09-24 05:01:12 to 2013-09-24 05:16:32 (15.3 minutes) and wrote 107 records for US30 | 2013-09-24 05:17:07 HD Request # 2 - Intraday download COMPLETE for US30 | 2013-09-24 05:17:07 Real-time intraday chart data file updates started for US30 | 2013-09-24 05:17:07 HD Request # 4 - Downloading Historical Daily chart data for US30. Starting date: 2013-09-23. Service: fxcm | 2013-09-24 05:17:07 HD Request # 4 - Using server: ds5.sierracharts.com port 10049 | 2013-09-24 05:17:07 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-24 05:17:07 The network socket is connected. | 2013-09-24 05:17:07 SC Market Stats: Connected to market data server. Now authorizing. | 2013-09-24 05:17:07 The network socket is connected. | 2013-09-24 05:17:07 HD Request # 4 - Requesting historical Daily data starting at 2013-09-23. | 2013-09-24 05:17:07 Chart #4 has tagged chart #9 for full recalculation. Chartbook: Dow.cht | 2013-09-24 05:17:07 SC Market Stats: Connected to market data server. | 2013-09-24 05:17:07 Restarting real-time data updates for symbol: $TICK | 2013-09-24 05:17:07 Restarting real-time data updates for symbol: $TRIN | 2013-09-24 05:17:07 Chart #9 is performing a full recalculation because it has been tagged. Chartbook: Dow.cht | 2013-09-24 05:17:07 HD Request # 4 - Decompressing data. | 2013-09-24 05:17:08 HD Request # 4 - Receiving historical Daily data for US30 starting at 2013-09-23 | 2013-09-24 05:17:08 Writing historical daily data for US30 to the file US30.dly | 2013-09-24 05:17:08 Socket closed. No error. | 2013-09-24 05:17:08 HD Request # 4 - Received 2 records from 2013-09-23 00:00:00 to 2013-09-24 00:00:00 (2.0 days) and wrote 2 records for US30 | 2013-09-24 05:17:08 HD Request # 4 - Daily download COMPLETE for US30 | 2013-09-24 05:17:08 HD Request # 6 - Downloading Intraday chart data for $TRIN to the file $TRIN.scid. Service: ddf | 2013-09-24 05:17:08 HD Request # 6 - Starting date and time in file: 2013-09-23 16:04:58.0 | 2013-09-24 05:17:08 HD Request # 6 - Using server: ds4.sierracharts.com port 10049 | 2013-09-24 05:17:08 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-24 05:17:08 The network socket is connected. | 2013-09-24 05:17:08 HD Request # 6 - Requesting up to 60 days of Intraday data. | 2013-09-24 05:17:08 HD Request # 6 - Decompressing data. | 2013-09-24 05:17:09 HD Request # 6 - Receiving Intraday data for $TRIN starting at 2013-09-23 16:04:58 | 2013-09-24 05:17:09 HD Request # 6 - Timestamp of first Intraday data file record written: 2013-09-23 16:04:58 | 2013-09-24 05:17:09 Socket closed. No error. | 2013-09-24 05:17:09 HD Request # 6 - Received 1 record from 2013-09-23 16:04:58 to 2013-09-23 16:04:58 (0.0 seconds) and wrote 1 record for $TRIN | 2013-09-24 05:17:09 HD Request # 6 - Intraday download COMPLETE for $TRIN | 2013-09-24 05:17:09 Real-time intraday chart data file updates started for $TRIN | 2013-09-24 05:17:09 HD Request # 8 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2013-09-24 05:17:09 HD Request # 8 - Starting date and time in file: 2013-09-23 16:04:58.0 | 2013-09-24 05:17:09 HD Request # 8 - Using server: ds3.sierracharts.com port 10049 | 2013-09-24 05:17:09 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-24 05:17:09 The network socket is connected. | 2013-09-24 05:17:09 HD Request # 8 - Requesting up to 60 days of Intraday data. | 2013-09-24 05:17:09 HD Request # 8 - Decompressing data. | 2013-09-24 05:17:10 HD Request # 8 - Receiving Intraday data for $TICK starting at 2013-09-23 16:04:58 | 2013-09-24 05:17:10 HD Request # 8 - Timestamp of first Intraday data file record written: 2013-09-23 16:04:58 | 2013-09-24 05:17:10 Socket closed. No error. | 2013-09-24 05:17:10 HD Request # 8 - Received 1 record from 2013-09-23 16:04:58 to 2013-09-23 16:04:58 (0.0 seconds) and wrote 1 record for $TICK | 2013-09-24 05:17:10 HD Request # 8 - Intraday download COMPLETE for $TICK | 2013-09-24 05:17:10 Real-time intraday chart data file updates started for $TICK | 2013-09-24 05:17:10 An unhandled exception was caught in c_Chart::WindowProc. Message: 32769, wParam: 32804, lParam: 0 | 2013-09-24 05:17:18 An unhandled exception was caught in c_MDIDetachableWindow::WindowProc. Message: 273, wParam: 20430, lParam: 1902630 | 2013-09-24 05:17:18 |
| [2013-09-24 09:44:47] |
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Exit from Sierra Chart and delete this file: C:\SierraChart\Data\PivotfarmZonesV4.dll. You should be fine when starting back up again. Contact the developer who provided you the DLL and let them know they need to recompile their source code using the latest Sierra Chart header. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-24 09:45:20
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| [2013-09-24 11:18:37] |
| User54027 - Posts: 128 |
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I removed everything from c drive and still not working Software version: 1025 | 2013-09-24 07:12:12 Usage end date: 2013-10-21 | 2013-09-24 07:12:12 Sierra Chart Historical Data Service is included. | 2013-09-24 07:12:12 Active service: SC Forex Data (FXCM) | 2013-09-24 07:12:12 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-09-24 07:12:12 2013-09-24 13:12:12 Local computer clock time | 2013-09-24 07:12:12 2013-09-24 11:12:12 GMT time | 2013-09-24 07:12:12 2013-09-24 07:12:12 Time zone adjusted time | 2013-09-24 07:12:12 Time difference to server time: 1 seconds. | 2013-09-24 07:12:12 Program path: C:\SierraChart\ | 2013-09-24 07:12:12 Data Files path: C:\SierraChart\Data\ | 2013-09-24 07:12:12 OS Version Number: 6.1 | 2013-09-24 07:12:12 SC Forex Data (FXCM): Connecting to the market data server. ds4.sierracharts.com:443 | 2013-09-24 07:12:15 SC Forex Data (FXCM) - Local market data port: 0 | 2013-09-24 07:12:15 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-24 07:12:15 The network socket is connected. | 2013-09-24 07:12:15 SC Forex Data (FXCM): Connected to market data server. Now authorizing. | 2013-09-24 07:12:15 SC Forex Data (FXCM): Connected to market data server. | 2013-09-24 07:12:15 Starting updates for: USDJPY | 2013-09-24 07:12:20 HD Request # 2 - Downloading Intraday chart data for USDJPY to the file USDJPY.scid. Service: fxcm | 2013-09-24 07:12:20 HD Request # 2 - Starting date and time in file: 2013-09-24 06:44:48.0 | 2013-09-24 07:12:20 HD Request # 2 - Using server: ds5.sierracharts.com port 10049 | 2013-09-24 07:12:20 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-24 07:12:20 The network socket is connected. | 2013-09-24 07:12:20 HD Request # 2 - Requesting up to 60 days of Intraday data. | 2013-09-24 07:12:20 HD Request # 2 - Decompressing data. | 2013-09-24 07:12:21 HD Request # 2 - Receiving Intraday data for USDJPY starting at 2013-09-24 06:44:48 | 2013-09-24 07:12:21 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-09-24 06:44:48 | 2013-09-24 07:12:21 Socket closed. No error. | 2013-09-24 07:12:22 HD Request # 2 - Received 558 records from 2013-09-24 06:44:48 to 2013-09-24 07:12:19 (27.5 minutes) and wrote 558 records for USDJPY | 2013-09-24 07:12:22 HD Request # 2 - Intraday download COMPLETE for USDJPY | 2013-09-24 07:12:22 Real-time intraday chart data file updates started for USDJPY | 2013-09-24 07:12:22 HD Request # 4 - Downloading Historical Daily chart data for USDJPY. Starting date: 2013-09-23. Service: fxcm | 2013-09-24 07:12:22 HD Request # 4 - Using server: ds3.sierracharts.com port 10049 | 2013-09-24 07:12:22 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-24 07:12:22 The network socket is connected. | 2013-09-24 07:12:22 HD Request # 4 - Requesting historical Daily data starting at 2013-09-23. | 2013-09-24 07:12:22 HD Request # 4 - Decompressing data. | 2013-09-24 07:12:23 HD Request # 4 - Receiving historical Daily data for USDJPY starting at 2013-09-23 | 2013-09-24 07:12:23 Writing historical daily data for USDJPY to the file USDJPY.dly | 2013-09-24 07:12:23 Socket closed. No error. | 2013-09-24 07:12:23 HD Request # 4 - Received 2 records from 2013-09-23 00:00:00 to 2013-09-24 00:00:00 (2.0 days) and wrote 2 records for USDJPY | 2013-09-24 07:12:23 HD Request # 4 - Daily download COMPLETE for USDJPY | 2013-09-24 07:12:23 An unhandled exception was caught in c_Chart::WindowProc. Message: 32769, wParam: 32804, lParam: 0 | 2013-09-24 07:15:24 An unhandled exception was caught in c_MDIDetachableWindow::WindowProc. Message: 273, wParam: 20430, lParam: 394890 | 2013-09-24 07:15:24 |
| [2013-09-24 11:58:24] |
| User54027 - Posts: 128 |
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Software version: 1025 | 2013-09-24 07:57:22 Usage end date: 2013-10-21 | 2013-09-24 07:57:22 Sierra Chart Historical Data Service is included. | 2013-09-24 07:57:22 Active service: SC Forex Data (FXCM) | 2013-09-24 07:57:22 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-09-24 07:57:22 2013-09-24 13:57:22 Local computer clock time | 2013-09-24 07:57:22 2013-09-24 11:57:22 GMT time | 2013-09-24 07:57:22 2013-09-24 07:57:22 Time zone adjusted time | 2013-09-24 07:57:22 Time difference to server time: 1 seconds. | 2013-09-24 07:57:22 Program path: C:\SierraChart\ | 2013-09-24 07:57:22 Data Files path: C:\SierraChart\Data\ | 2013-09-24 07:57:22 OS Version Number: 6.1 | 2013-09-24 07:57:22 HD Request # 2 - Downloading Intraday chart data for AUDJPY to the file AUDJPY.scid. Service: fxcm | 2013-09-24 07:57:27 HD Request # 2 - Starting date and time in file: 2013-09-24 07:56:19.0 | 2013-09-24 07:57:27 HD Request # 2 - Using server: ds5.sierracharts.com port 10049 | 2013-09-24 07:57:27 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-24 07:57:27 The network socket is connected. | 2013-09-24 07:57:27 HD Request # 2 - Requesting up to 60 days of Intraday data. | 2013-09-24 07:57:27 Chart #3 has tagged chart #9 for full recalculation. Chartbook: AUDYEN.cht | 2013-09-24 07:57:28 Chart #3 has tagged chart #9 for full recalculation. Chartbook: AUDYEN.cht | 2013-09-24 07:57:28 Chart #9 is performing a full recalculation because it has been tagged. Chartbook: AUDYEN.cht | 2013-09-24 07:57:28 HD Request # 2 - Decompressing data. | 2013-09-24 07:57:28 Socket closed. No error. | 2013-09-24 07:57:28 HD Request # 2 - Historical data for AUDJPY is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-09-24 07:57:28 HD Request # 2 - Received 0 records and wrote 0 records for AUDJPY | 2013-09-24 07:57:28 HD Request # 2 - Intraday download COMPLETE for AUDJPY | 2013-09-24 07:57:28 HD Request # 4 - Downloading Historical Daily chart data for AUDJPY. Starting date: 2013-09-23. Service: fxcm | 2013-09-24 07:57:28 HD Request # 4 - Using server: ds4.sierracharts.com port 10049 | 2013-09-24 07:57:28 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-09-24 07:57:28 The network socket is connected. | 2013-09-24 07:57:28 HD Request # 4 - Requesting historical Daily data starting at 2013-09-23. | 2013-09-24 07:57:28 Chart #3 has tagged chart #9 for full recalculation. Chartbook: AUDYEN.cht | 2013-09-24 07:57:29 SC Forex Data (FXCM): Connecting to the market data server. ds3.sierracharts.com:443 | 2013-09-24 07:57:29 SC Forex Data (FXCM) - Local market data port: 0 | 2013-09-24 07:57:29 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-09-24 07:57:29 The network socket is connected. | 2013-09-24 07:57:29 SC Forex Data (FXCM): Connected to market data server. Now authorizing. | 2013-09-24 07:57:29 Chart #9 is performing a full recalculation because it has been tagged. Chartbook: AUDYEN.cht | 2013-09-24 07:57:29 SC Forex Data (FXCM): Connected to market data server. | 2013-09-24 07:57:29 HD Request # 4 - Decompressing data. | 2013-09-24 07:57:29 HD Request # 4 - Receiving historical Daily data for AUDJPY starting at 2013-09-23 | 2013-09-24 07:57:29 Writing historical daily data for AUDJPY to the file AUDJPY.dly | 2013-09-24 07:57:29 Socket closed. No error. | 2013-09-24 07:57:29 HD Request # 4 - Received 2 records from 2013-09-23 00:00:00 to 2013-09-24 00:00:00 (2.0 days) and wrote 2 records for AUDJPY | 2013-09-24 07:57:29 HD Request # 4 - Daily download COMPLETE for AUDJPY | 2013-09-24 07:57:29 Starting updates for: AUDJPY | 2013-09-24 07:57:29 HD Request # 6 - Downloading Intraday chart data for AUDJPY to the file AUDJPY.scid. Service: fxcm | 2013-09-24 07:57:30 HD Request # 6 - Starting date and time in file: 2013-09-24 07:56:19.0 | 2013-09-24 07:57:30 HD Request # 6 - Using server: ds5.sierracharts.com port 10049 | 2013-09-24 07:57:30 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-09-24 07:57:30 The network socket is connected. | 2013-09-24 07:57:30 HD Request # 6 - Requesting up to 60 days of Intraday data. | 2013-09-24 07:57:30 HD Request # 6 - Decompressing data. | 2013-09-24 07:57:31 HD Request # 6 - Receiving Intraday data for AUDJPY starting at 2013-09-24 07:56:19 | 2013-09-24 07:57:31 HD Request # 6 - Timestamp of first Intraday data file record written: 2013-09-24 07:56:19 | 2013-09-24 07:57:31 Socket closed. No error. | 2013-09-24 07:57:31 HD Request # 6 - Received 58 records from 2013-09-24 07:56:19 to 2013-09-24 07:57:29 (70.0 seconds) and wrote 58 records for AUDJPY | 2013-09-24 07:57:31 HD Request # 6 - Intraday download COMPLETE for AUDJPY | 2013-09-24 07:57:31 Real-time intraday chart data file updates started for AUDJPY | 2013-09-24 07:57:31 Chart #3 has tagged chart #9 for full recalculation. Chartbook: AUDYEN.cht | 2013-09-24 07:57:31 Chart #9 is performing a full recalculation because it has been tagged. Chartbook: AUDYEN.cht | 2013-09-24 07:57:32 An unhandled exception was caught in c_Chart::WindowProc. Message: 32769, wParam: 32804, lParam: 0 | 2013-09-24 07:57:36 An unhandled exception was caught in c_MDIDetachableWindow::WindowProc. Message: 273, wParam: 20430, lParam: 788582 | 2013-09-24 07:57:36 |
| [2013-09-24 12:26:59] |
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Refer to: http://www.sierrachart.com/index.php?l=doc/helpdetails17.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-24 15:27:44] |
| User54027 - Posts: 128 |
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I have two i7 Intel machines...this doesn't make sense to me at all? Is there really nothing that I can do? |
| [2013-09-24 16:13:01] |
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Are you using any custom studies which are added through Analysis >> Studies >> Add Custom Study? We need to isolate the problem of the exception. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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