Support Board
Date/Time: Sat, 18 Jan 2025 01:47:23 +0000
No real-time updates for SPY SC data feed
View Count: 907
| [2018-01-23 19:10:58] |
| User11942 - Posts: 298 |
|
Hello SC team, have not been receiving real-time data for that symbol today since the open. Reconnecting updates the last quote and this is it. Nothing is in the message log. Please check. Thanks.
|
| [2018-01-23 19:28:44] |
| |
|
We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-23 19:39:14] |
| |
|
There is no problem on our server for this particular symbol. Real-time data is received and being processed. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-23 19:47:09] |
| User11942 - Posts: 298 |
|
Here it is.
|
Private File |
| [2018-01-23 19:53:52] |
| |
|
We see the reason for the problem. There is a conflict here: SC Data - All Services | Restarting real-time data updates for symbol: SPY -> SPY | 2018-01-23 14:43:28 SC Data - All Services | Restarting real-time data updates for symbol: SPY-STK-SMART-USD -> SPY | 2018-01-23 Use one symbol or the other but not both. You will have to completely remove one of the symbols following the instructions here: Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency Real-time updating of this symbol is now supported using the SC exchange data feed: SPY-STK-SMART-USD Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-23 19:54:24
|
| [2018-01-23 19:58:53] |
| User11942 - Posts: 298 |
|
That is really strange, it has been like this for more than a year now. Of course, I will find and remove the IB symbol b/c I don't need it. I will post a result here.
|
| [2018-01-23 20:06:07] |
| |
|
We know why this happened. As of yesterday this became the case: Real-time updating of this symbol is now supported using the SC exchange data feed: SPY-STK-SMART-USD Was not previously. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-23 20:24:05] |
| User11942 - Posts: 298 |
|
Cool, understood. Just to confirm, deleted that old IB symbol, everything is okay now. Thanks.
|
To post a message in this thread, you need to log in with your Sierra Chart account: