Support Board
Date/Time: Sat, 18 Jan 2025 01:55:37 +0000
Question about a disconnect log
View Count: 673
| [2018-01-19 04:02:21] |
| aydex - Posts: 110 |
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Hi, In the log below is there something that would indicate the disconnect was result of another instance of SC launched (using same data service), though I believe the 1st instance should remain connected in these cases thanks, Socket (295) | Socket gracefully closed by remote side. | 2018-01-17 16:46:11 Socket (295) | Closed. | 2018-01-17 16:46:11 ... GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2018-01-17 20:14:20 GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2018-01-18 00:14:20 GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2018-01-18 04:14:20 GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2018-01-18 08:14:20 GAIN Capital FIX Trading socket (292) | Encryption stream error encountered when processing received data. Failed to read incoming encrypted data from the incoming binary I/O stream. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2018-01-18 11:00:56 GAIN Capital FIX Trading socket (292) | Initiating close of socket by core. | 2018-01-18 11:00:56 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-01-18 11:00:56 Connection to the external service has been lost. | 2018-01-18 11:00:56 GAIN Capital/OEC | Disconnected from the trading server. | 2018-01-18 11:00:56 GAIN Capital FIX Trading socket (292) | Shutdown started. Waiting for graceful close. | 2018-01-18 11:00:56 GAIN Capital FAST Data: Sending a Logout message. | 2018-01-18 11:00:56 GAIN Capital/OEC | Disconnected. | 2018-01-18 11:00:56 GAIN Capital FIX Trading socket (292) | Received socket Close event. | 2018-01-18 11:00:56 GAIN Capital FIX Trading socket (292) | Still waiting for graceful close or receive error. | 2018-01-18 11:00:56 GAIN Capital FAST Data socket (293) | Socket gracefully closed by remote side. | 2018-01-18 11:00:56 GAIN Capital FAST Data socket (293) | Received socket Close event. | 2018-01-18 11:00:56 GAIN Capital FAST Data socket (293) | Initiating close of socket by core. | 2018-01-18 11:00:56 GAIN Capital FAST Data: Remote side disconnected without completing the logout sequence. Final messages may have been lost, although unlikely. | 2018-01-18 11:00:56 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2018-01-18 11:00:56 GAIN Capital FAST Data socket (293) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-01-18 11:00:56 GAIN Capital FAST Data socket (293) | Closed. | 2018-01-18 11:00:56 GAIN Capital FIX Trading socket (292) | Timed out waiting for shutdown. Performing an immediate socket close. | 2018-01-18 11:01:56 GAIN Capital FIX Trading socket (292) | Closed. | 2018-01-18 11:01:56 GAIN Capital FIX Trading socket (292) | Deleting network socket now after delay. | 2018-01-18 11:02:26 |
| [2018-01-19 05:01:22] |
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The reason for this disconnection has to do with a problem related to Open SSL which Sierra Chart uses which has been resolved in the recent releases. Update to the current version following the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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