Support Board
Date/Time: Sat, 18 Jan 2025 02:08:25 +0000
stop order disappeared
View Count: 1428
| [2018-01-11 23:22:58] |
| User859795 - Posts: 51 |
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Hello, I had an open buy order on ES today with an attached stop order (OCO, sell stop), but after the market closed and opened again (2pm to 3pm), the stop order has been disappeared and left the open position floating by itself. I asked AMP Futures, they didn't see any stop orders on their side neither and they couldn't explain what happened. I'm using AMP Futures with CTS T4 datafeed and using "server side order and OCO order" in the settings. Sure, i always use GTC, this was opened under GTC, too. Attached the trade activity log. It shows the stop order on ES (2767.50) and somehow today 1-11-2018 @ 13:59 it says: CME: ORDER EXPIRED How could it expire when it was set to GTC???? ------------------------------------------------------------------------------------------------------------- ADDITIONAL INFO: I figured out - at the trade window, under "targets" tab, the target and stop orders were set to TIF: DAY, not GTC. Please, confirm if this was the issue? ------------------------------------------------------------------------------------------------------------- Thank you, Zolie Date Time Of Last Edit: 2018-01-12 04:19:30
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Private File |
| [2018-01-12 04:18:17] |
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If Sierra Chart was running at the time the orders were canceled, you can determine the reason those orders were canceled through the Trade Activity Log. Refer to the instructions here: Trade Activity Log If Sierra Chart was not running your broker can tell you the reason. One way or another this is not hard to find out. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-12 04:18:28
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| [2018-01-12 04:20:23] |
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------------------------------------------------------------------------------------------------------------- ADDITIONAL INFO: I figured out - at the trade window, under "targets" tab, the target and stop orders were set to TIF: DAY, not GTC. Please, confirm if this was the issue? ------------------------------------------------------------------------------------------------------------- Attached Orders: Time In Force Also our prior response was prepared before we saw your edits. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-12 04:20:47
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