Support Board
Date/Time: Sat, 18 Jan 2025 01:57:41 +0000
Chart not displaying current price
View Count: 1295
| [2018-01-10 11:31:45] |
| User845555 - Posts: 43 |
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Hi, As can be seen in the uploaded US YMH18 chart image below the Bid-Ask-Average Line is displaying the current true price,but the 20 brick renko chart is not updating with a new brick: http://www.sierrachart.com/image.php?Image=1515583584318.png Same problem with a 30 min chart where the last candle is way above where price is currently: http://www.sierrachart.com/image.php?Image=1515583445666.png Thank you in advance :-) Date Time Of Last Edit: 2018-01-10 13:53:03
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| [2018-01-10 13:52:43] |
| User845555 - Posts: 43 |
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Issue solved. Had tried reload and recalculate several times to no avail, but starting from a new naked chart window did the trick, now my chart candles are updating and showing true price again. Thanks |
| [2018-01-10 19:12:28] |
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Something is not right here. We see you are paying for usage time on the account you have started this Support Request for but we do not see a recent log in from this account. Maybe you are using a Sierra Chart account from a broker, so effectively you are paying twice. It seems like this is a Session Times problem. Whatever the problem is refer to help topic 3: Http://www.sierrachart.com/index.php?page=doc/helpdetails3.html We know you have solved the problem but we are providing this for future reference. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-15 11:44:23] |
| User845555 - Posts: 43 |
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Hello, hmm, that is strange indeed. I trade through my broker whslfinvest.de, but downloaded Sierra Charts directly from you, and also only pay you... |
| [2018-01-15 17:24:34] |
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What version of Sierra Chart are you running? Make sure you are running an up-to-date version. Follow the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-16 15:51:16] |
| User845555 - Posts: 43 |
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Right. Now I have the newest version downloaded. I haven't changed either the account name or password which are saved and show up when I click on start platform. I've been logging on with them since I'm a customer at Sierra Charts. But since I donloaded the latest version they no longer work... What I get is this from the message log: "CQG FIX Trading | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-01-16 16:46:05 * CQG WebSocket socket (8) | Adding bytes from final send buffer from buffered socket: 8 | 2018-01-16 16:46:05 CQG WebSocket socket (8) | Initiating close of socket by core. | 2018-01-16 16:46:05 CQG WebSocket | WebSocket closed. | 2018-01-16 16:46:05" |
| [2018-01-16 16:56:22] |
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Regarding this message: "CQG FIX Trading | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-01-16 16:46:05 * Refer to item 2 in this section here: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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