Support Board
Date/Time: Sun, 24 Nov 2024 04:10:20 +0000
No data for SNFE products after Sep 9th 2013 from IB
View Count: 1640
| [2013-09-19 15:42:51] |
| User626121 - Posts: 82 |
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Hi there, SC won't load SNFE data after Sep 9th 2013. Every other exchange data loads fine. Broker is IB. Message Log for IR-201509-SNFE-AUD: [Edit: I corrected the computer's clock as suggested, but there's still no data after Sep 9th] Software version: 1025 | 2013-09-19 17:07:55 Usage end date: 2014-09-17 | 2013-09-19 17:07:55 Sierra Chart Historical Data Service is included. | 2013-09-19 17:07:55 Active service: Interactive Brokers | 2013-09-19 17:07:55 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2013-09-19 17:07:55 2013-09-19 17:07:55 Local computer clock time | 2013-09-19 17:07:55 2013-09-19 15:07:55 GMT time | 2013-09-19 17:07:55 2013-09-19 17:07:55 Time zone adjusted time | 2013-09-19 17:07:55 Time difference to server time: 32 seconds. | 2013-09-19 17:07:55 WARNING: Your computer's clock is off by 32 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2013-09-19 17:07:55 Program path: C:\SierraChart\ | 2013-09-19 17:07:55 Data Files path: C:\SierraChart\Data\ | 2013-09-19 17:07:55 OS Version Number: 6.1 | 2013-09-19 17:07:55 Connecting to IB data and trade server: 127.0.0.1. Port 7496. | 2013-09-19 17:08:00 The network socket is connected. | 2013-09-19 17:08:00 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2013-09-19 17:08:00 TWS server version: 68 | 2013-09-19 17:08:00 IB: Connected. | 2013-09-19 17:08:00 IB Account information received. | 2013-09-19 17:08:00 Connected to IB Demo or Simulated account. | 2013-09-19 17:08:00 Next valid order ID: 1 | 2013-09-19 17:08:00 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00 Message from IB: Market data farm connection is OK:cafarm. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00 Message from IB: Market data farm connection is OK:usfuture.il. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00 Message from IB: Market data farm connection is OK:eurofarm. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00 Message from IB: Market data farm connection is OK:aufarm. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00 Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00 Message from IB: Market data farm connection is OK:hkfarm. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00 Message from IB: Market data farm connection is OK:eubond. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00 Message from IB: Market data farm connection is OK:usbond. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00 Message from IB: Market data farm connection is OK:usopt.us. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00 Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. | 2013-09-19 17:08:00 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2013-09-19 17:08:00 Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. | 2013-09-19 17:08:00 Message from IB: HMDS data farm connection is OK:cashhmds. IB Error Code: 2106. Request ID: -1. | 2013-09-19 17:08:00 Message from IB: HMDS data farm connection is OK:hkhmds. IB Error Code: 2106. Request ID: -1. | 2013-09-19 17:08:00 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2013-09-19 17:08:00 Next valid order ID: 1 | 2013-09-19 17:08:00 IB Account information received. | 2013-09-19 17:08:00 Connected to IB Demo or Simulated account. | 2013-09-19 17:08:00 IB Trading service: Requesting Trade Positions for account: U174412 | 2013-09-19 17:08:05 IB: Requesting historical order fills for account U174412 | 2013-09-19 17:08:05 IB Trading service: Received Trade Positions download end message for account U174412 | 2013-09-19 17:08:05 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\IR-201509-SNFE-AUD.scid | 2013-09-19 17:08:52 Starting updates for: IR-201509-SNFE-AUD | 2013-09-19 17:08:52 Subscribing to symbol: IR SecType: FUT Expiry: 201509 Exchange: SNFE Currency: AUD Multiplier: | 2013-09-19 17:08:52 HD Request # 2 - Downloading Intraday chart data for IR-201509-SNFE-AUD to the file IR-201509-SNFE-AUD.scid. Service: ib | 2013-09-19 17:08:52 HD Request # 2 - Requesting a total of 15 days and 0 seconds. | 2013-09-19 17:08:52 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 1209600. | 2013-09-19 17:08:52 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-05 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:08:52 Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 2. Symbol: IR-201509-SNFE-AUD. | 2013-09-19 17:08:52 Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 4. | 2013-09-19 17:08:52 Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 2. Symbol: IR-201509-SNFE-AUD. | 2013-09-19 17:08:52 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 1123200. | 2013-09-19 17:08:55 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-06 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:08:55 Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 5. | 2013-09-19 17:08:55 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 1036800. | 2013-09-19 17:08:57 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-07 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:08:57 Notice: Receiving historical data for symbol that differs from current request. Request ID: 4 | 2013-09-19 17:08:57 Notice: Receiving historical data for symbol that differs from current request. Request ID: 5 | 2013-09-19 17:08:58 Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 6. | 2013-09-19 17:08:58 HD Request # 2 - Processing historical data message from TWS | 2013-09-19 17:08:58 HD Request # 2 - Receiving Intraday data for IR-201509-SNFE-AUD starting at 2013-09-05 21:54:00 | 2013-09-19 17:08:58 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-09-05 21:54:00 | 2013-09-19 17:08:58 HD Request # 2 - Received 2579 records and wrote 2579 records from 2013-09-05 21:54:00 to 2013-09-06 23:29:30. | 2013-09-19 17:08:58 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 950400. | 2013-09-19 17:09:01 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-08 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:01 Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 7. | 2013-09-19 17:09:01 HD Request # 2 - Processing historical data message from TWS | 2013-09-19 17:09:02 HD Request # 2 - Received 2579 records and wrote 0 records from 2013-09-05 21:54:00 to 2013-09-06 23:29:30. | 2013-09-19 17:09:02 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 864000. | 2013-09-19 17:09:04 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-09 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:04 Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 8. | 2013-09-19 17:09:04 HD Request # 2 - Processing historical data message from TWS | 2013-09-19 17:09:05 HD Request # 2 - Received 2726 records and wrote 1791 records from 2013-09-06 15:42:30 to 2013-09-09 17:18:30. | 2013-09-19 17:09:05 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 777600. | 2013-09-19 17:09:08 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-10 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:08 Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 9. | 2013-09-19 17:09:08 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 691200. | 2013-09-19 17:09:10 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-11 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:10 Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 10. | 2013-09-19 17:09:10 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 604800. | 2013-09-19 17:09:13 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-12 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:13 Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 11. | 2013-09-19 17:09:13 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 518400. | 2013-09-19 17:09:15 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-13 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:15 Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 12. | 2013-09-19 17:09:15 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 432000. | 2013-09-19 17:09:18 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-14 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:18 Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 13. | 2013-09-19 17:09:18 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 345600. | 2013-09-19 17:09:21 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-15 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:21 Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 14. | 2013-09-19 17:09:21 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 259200. | 2013-09-19 17:09:23 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-16 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:23 Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 15. | 2013-09-19 17:09:23 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 172800. | 2013-09-19 17:09:26 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-17 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:26 Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 16. | 2013-09-19 17:09:26 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 86400. | 2013-09-19 17:09:28 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-18 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:28 Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 17. | 2013-09-19 17:09:28 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 0. | 2013-09-19 17:09:31 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-19 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:31 Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 18. | 2013-09-19 17:09:31 HD Request # 2 - Received 7884 records from 2013-09-05 21:54:00 to 2013-09-09 17:18:30 (3.8 days) and wrote 4370 records for IR-201509-SNFE-AUD | 2013-09-19 17:09:34 HD Request # 2 - Intraday download COMPLETE for IR-201509-SNFE-AUD | 2013-09-19 17:09:34 Real-time intraday chart data file updates started for IR-201509-SNFE-AUD | 2013-09-19 17:09:34 Notice: Receiving historical data for symbol that differs from current request. Request ID: 13 | 2013-09-19 17:10:49 Notice: Receiving historical data for symbol that differs from current request. Request ID: 9 | 2013-09-19 17:10:53 Notice: Receiving historical data for symbol that differs from current request. Request ID: 10 | 2013-09-19 17:10:53 Notice: Receiving historical data for symbol that differs from current request. Request ID: 11 | 2013-09-19 17:10:53 Notice: Receiving historical data for symbol that differs from current request. Request ID: 12 | 2013-09-19 17:10:53 Notice: Receiving historical data for symbol that differs from current request. Request ID: 14 | 2013-09-19 17:10:57 Notice: Receiving historical data for symbol that differs from current request. Request ID: 15 | 2013-09-19 17:10:59 Notice: Receiving historical data for symbol that differs from current request. Request ID: 16 | 2013-09-19 17:11:00 Notice: Receiving historical data for symbol that differs from current request. Request ID: 17 | 2013-09-19 17:11:12 Notice: Receiving historical data for symbol that differs from current request. Request ID: 18 | 2013-09-19 17:11:12 The above has been sent to support. | 2013-09-19 17:21:09 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2013-09-19 17:21:10 Date Time Of Last Edit: 2013-09-19 15:57:15
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| [2013-09-19 17:30:15] |
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Please contact Interactive Brokers about this. Also them exactly what this means: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 2. Symbol: IR-201509-SNFE-AUD. | 2013-09-19 17:08:52 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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