Support Board
Date/Time: Sun, 24 Nov 2024 03:32:12 +0000
Barchart data stream still reloading
View Count: 1374
| [2013-09-18 16:37:49] |
| User81127 - Posts: 15 |
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Hi, I purchased Barchart data but cannot run the datafeed simultaneosly on two SC platforms running at the same PC. The first CS starts, loads the data and runs OK, but the second is loading datafeed again and again. Barchart representative said datafeed should run at two platforms at once, I should contact SC support. Could you help please? The log file is attached. Thank you. Jiri |
 Barchart service reloading.docx - Attached On 2013-09-18 16:35:47 UTC - Size: 13 KB - 595 views complete log.txt - Attached On 2013-09-18 16:37:05 UTC - Size: 69.63 KB - 610 views |
| [2013-09-18 18:32:46] |
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This is true. You will need 2 separate accounts from them to maintain two separate connections. This is their policy. They are not correct when they say you can use the Barchart data feed from 2 separate copies of Sierra Chart at once. However, there is a solution to this. Connect to the Barchart data feed in one copy of Sierra Chart and then share data from that copy to other copies of Sierra Chart. Here is the documentation for this: https://www.sierrachart.com/index.php?l=doc/MultipleServices.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-18 19:01:54] |
| User81127 - Posts: 15 |
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Thank you for your help but I still got an error message - pls see the log file. Any idea please? |
| Barchart service error.txt - Attached On 2013-09-18 19:01:48 UTC - Size: 1.33 KB - 554 views |
| [2013-09-18 19:35:52] |
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In the copy of Sierra Chart that is accessing chart data files from the copy connected to Barchart, select File >> Disconnect so it does not try to connect. Also, we see you are using symbols with a #, those charts will not update in real time. You need to use the symbols that have the specific contract month and year. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-18 19:36:11
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| [2013-09-18 19:45:02] |
| User81127 - Posts: 15 |
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It's working now. Thanks a lot again great SC support team! Jiri |
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