Support Board
Date/Time: Fri, 17 Jan 2025 19:21:59 +0000
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View Count: 761
| [2017-12-22 13:29:16] |
| User228660 - Posts: 1 |
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I am seeking assistance with a problem that occurred, I experienced problems somehow. I entered a short early in the morning and incurred a loss of 7 pips. Upon changing my chart to 15 minute, it showed a loss of 7 and another loss of 1 in my p/l section. I flattened my position again. Well td here was no real movement in the market so i laid back down til about 6 am. when I woke up, I now found myself in another losing position that I did not enter. I called AMP and they said nothing was wrong on their end and to notify you. If someone can look into this and get back to me, I would greatly appreciate it. This is the first issue I've had with amp but i don't like the idea of being placed in trades without my permission or knowledge and the fact that I get charged for a trade I didn't enter. Thank you for your time and cooperation, Kevin Date Time Of Last Edit: 2017-12-22 19:17:46
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| [2017-12-22 19:17:33] |
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We need you to follow through the instructions here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis We do not need the FIX logs. We deleted those. There will be no additional cost for this. Skip that step related to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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