Support Board
Date/Time: Fri, 17 Jan 2025 13:56:57 +0000
Download failed
View Count: 990
| [2017-12-17 21:29:34] |
| User298178 - Posts: 8 |
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WTI crude oil is not downloading
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| [2017-12-17 21:36:55] |
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We see you are using CQG. That particular contract is an ICE contract. You will not have access to any data unless you pay the ICE exchange fee through your broker. At this point it is first best that you contact your broker about this. Also refer to: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-17 21:37:39
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| [2017-12-17 22:49:05] |
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We apologize. That is not an ICE contract. That is a CME contract. Somehow we confused that with the ICE Brent crude oil contract. It is always important to give us the specific symbol though. Rather than the descriptive name. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-17 22:49:21
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