Support Board
Date/Time: Fri, 17 Jan 2025 07:12:41 +0000
Technical problems
View Count: 767
[2017-12-12 17:38:26] |
User273302 - Posts: 7 |
Hello, I buy from SC real time data and market depth. For a long time everything worked fine, but now my tick data stopped showing - the charts disappeared [M]. When turning on the SC program, this [M] appears for a second and disappears again immediately, that is, that the data is taken from another source. And the dates I get are really not good. On your web site I found advice to contact SC support. Thank you for your help. Iris |
[2017-12-12 18:37:50] |
Sierra Chart Engineering - Posts: 104368 |
Make sure you are connecting to your Live Interactive Brokers account. Refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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