Support Board
Date/Time: Fri, 17 Jan 2025 07:35:37 +0000
Missing candles in the chart
View Count: 1366
| [2017-12-12 09:53:55] |
| UserZiltoid - Posts: 57 |
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Hello, I have noticed that from 15:15 to 15:30 there are missing candles. also no real time data was recieved. thaniks. |
 missing candles.JPG / V - Attached On 2017-12-12 09:53:45 UTC - Size: 74.21 KB - 298 views |
| [2017-12-12 18:30:56] |
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Depending on time zone, there may not have any trading at that time. Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Symbol Not Trading for a Particular Period of Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-12 18:31:05
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| [2017-12-12 19:07:55] |
| UserZiltoid - Posts: 57 |
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There was trading at the same time. we have seen it in other instances. please recheck.
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| [2017-12-12 19:24:11] |
| UserZiltoid - Posts: 57 |
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please see the attached screen shot, from another session of the same time. The missing candles appears. Meaning that in those 15 minutes there was trading. |
| [2017-12-12 19:59:58] |
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Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-12 20:21:48] |
| UserZiltoid - Posts: 57 |
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You are missing the point. I am not interested in historical data. I am talking about online data, and it seems that we have misses 15 important minutes where we could have greate loses because of this. The question is - why? |
| [2017-12-12 20:30:52] |
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There is only one chart posted in this entire thread and it is for December 11, 2017. Here is that chart using data from CQG: http://www.sierrachart.com/image.php?Image=1513110533981.png Where you see single price bars all at the same level, that indicates missing data. That is because the market was closed at those times. The time zone in this chart is US Eastern time. If you have further questions contact the exchange. It is inappropriate to be asking these questions here. The exchanges a multibillion-dollar operation. We are very very very small by comparison. We should not be bothered with these kinds of questions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-12 20:31:32
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