Support Board
Date/Time: Fri, 17 Jan 2025 05:51:44 +0000
sierra chart datafeed
View Count: 911
| [2017-12-07 09:26:24] |
| User30743 - Posts: 365 |
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hello, a friedn of mine is a new sierra chart user, he wants to trade NQ, YM markets, he ordered datafeed from you for 5 USD (some trial for two weeks as he said) - but whenever he tries to connect to the feed, there is a mistake message telling SYMBOL IS UNKNOWN. EXCHANGE NOT AUTHORIZED. see the screen. Can you please tell me, what is wrong and why he cannot get the data and what to do to make it work? I use sierra with my rithmict feed and when i tested it, it worked fine. Yet, with the sierra chart feed (trial for 5USD/two weeks) it doenst work. |
 symbol unknown.JPG / V - Attached On 2017-12-07 09:25:08 UTC - Size: 105.74 KB - 278 views Attachment Deleted. |
| [2017-12-07 09:33:50] |
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What futures trading/brokerage service do they use? For the reason why we ask this question, refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingAccessingDataFromCME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-07 11:41:58] |
| User30743 - Posts: 365 |
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interactive brokers
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| [2017-12-07 18:12:28] |
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Therefore, they need to follow the instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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