Support Board
Date/Time: Wed, 27 Nov 2024 19:07:14 +0000
Error, sierra chart not connecting
View Count: 1522
| [2017-12-06 09:36:24] |
| User494206 - Posts: 44 |
|
Reading Internal Order ID file. | 2017-12-06 10:32:44 Reading Trade Orders file. | 2017-12-06 10:32:44 Reading Trade Positions file. | 2017-12-06 10:32:44 Listening on UDP port 22903. | 2017-12-06 10:32:44 Software version: 1659 | 2017-12-06 10:32:44 Enabled for: Advanced Features. | 2017-12-06 10:32:44 Enabled for: Advanced Features 2. | 2017-12-06 10:32:44 Enabled for: Sierra Chart Historical Data Service. | 2017-12-06 10:32:44 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-12-06 10:32:44 Current selected Data/Trading service: TransAct Trading | 2017-12-06 10:32:44 Chart Update Interval: 500 | 2017-12-06 10:32:44 Service username command line set: hd*** | 2017-12-06 10:32:44 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2017-12-06 10:32:44 2017-12-06 10:32:49 Local computer time | 2017-12-06 10:32:44 2017-12-06 09:32:49 Local computer time in UTC | 2017-12-06 10:32:44 2017-12-06 10:32:49 Local computer time in SC Time Zone | 2017-12-06 10:32:44 2017-12-06 09:32:50 Server time in UTC | 2017-12-06 10:32:44 Local computer UTC time and Server UTC time difference: 3 seconds. | 2017-12-06 10:32:44 Program path: C:\SierraChart\SierraChartTransActMA\ | 2017-12-06 10:32:44 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2017-12-06 10:32:44 OS Version Number: 6.1 | 2017-12-06 10:32:44 Locale Setting: C | 2017-12-06 10:32:44 Created the DTC Protocol server. | 2017-12-06 10:32:44 DTC Protocol Server listening on port 11099. | 2017-12-06 10:32:44 Created the DTC Protocol historical data server. | 2017-12-06 10:32:44 HD Server Manager | Listening on port 11098 | 2017-12-06 10:32:44 Checking for new symbol settings for service code transact.trading | 2017-12-06 10:32:44 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-12-06 10:32:44 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-12-06 10:32:44 Requesting symbol settings for service code transact.trading. Overwrite = on. | 2017-12-06 10:32:44 Received 5 login tokens. | 2017-12-06 10:32:50 Symbol settings received. | 2017-12-06 10:32:50 Processed 789 symbol settings. | 2017-12-06 10:32:50 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-12-06 10:32:51 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-12-06 10:32:51 Files to Open on Start up | Opening file: ATCharts.cht | 2017-12-06 10:32:53 FDXMZ7 5 Min #1 | Reloading chart. | 2017-12-06 10:32:53 FDXMZ7 8 Min #2 | Reloading chart. | 2017-12-06 10:32:53 Chart: FDXMZ7 8 Min #2 | Study: Swing Blast | This study requires a license. Please contact info@savius.net for support | 2017-12-06 10:32:53 * Intraday data recording state for symbol FDXMZ7 is set to download 'Pending'. | 2017-12-06 10:32:53 HD Request # 2 | Downloading Intraday chart data for FDXMZ7 to the file FDXMZ7.scid. Service: TransAct.Trading | 2017-12-06 10:32:53 HD Request # 2 | Download start date-time: 2017-12-05 17:45:17.000 | 2017-12-06 10:32:53 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2017-12-06 10:32:53 Socket (6) | Creating socket. | 2017-12-06 10:32:53 Socket (6) | Connecting to IP: 192.81.56.146. | 2017-12-06 10:32:53 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-12-06 10:32:54 HD Request # 2 | Sending historical data logon request message. | 2017-12-06 10:32:54 HD Request # 2 | Requesting Intraday data. Start date-time: 2017-12-05 17:45:17. Record interval: 0. Symbol: FDXMZ7 | 2017-12-06 10:32:54 Socket (6) | Initiating close of socket by core. | 2017-12-06 10:32:54 HD Request # 2 | Historical data for FDXMZ7 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-12-06 10:32:54 Socket (6) | Shutdown started. Waiting for graceful close. | 2017-12-06 10:32:54 Historical data download thread signaled to stop. | 2017-12-06 10:32:54 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for FDXMZ7 | 2017-12-06 10:32:54 HD Request # 2 | Completion time: 1s | 2017-12-06 10:32:54 HD Request # 2 | Intraday data download complete for FDXMZ7. Unique request ID: 1 | 2017-12-06 10:32:54 Removed historical data download ID 1 | 2017-12-06 10:32:54 Socket (6) | Socket gracefully closed by remote side. | 2017-12-06 10:32:54 Socket (6) | Closed. | 2017-12-06 10:32:54 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-12-06 10:32:54 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-12-06 10:32:54 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-12-06 10:32:54 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-12-06 10:32:54 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-12-06 10:32:54 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-12-06 10:32:55 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2017-12-06 10:32:55 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-12-06 10:32:55 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-12-06 10:32:55 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-12-06 10:32:55 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2017-12-06 10:32:55 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-12-06 10:32:57 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-12-06 10:32:57 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-12-06 10:32:57 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-12-06 10:32:57 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-12-06 10:32:57 TransAct Trading | Bridge process is not running! | 2017-12-06 10:32:57 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2017-12-06 10:32:57 DTC Client socket (7) | Creating socket. | 2017-12-06 10:32:57 DTC Client socket (7) | Connecting to IP: 127.0.0.1. | 2017-12-06 10:32:57 DTC Client socket (7) | Connect event error. Windows error code 10061: Kan geen verbinding maken omdat de doelcomputer de verbinding actief heeft geweigerd. | 2017-12-06 10:32:58 * DTC Client socket (7) | Initiating close of socket by core. | 2017-12-06 10:32:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-12-06 10:32:58 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:32:58 DTC Client socket (7) | Closed. | 2017-12-06 10:32:58 TransAct Trading | Disconnected. | 2017-12-06 10:32:58 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:32:58 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2017-12-06 10:33:03 TransAct Trading | Bridge process is not running! | 2017-12-06 10:33:05 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2017-12-06 10:33:05 DTC Client socket (8) | Creating socket. | 2017-12-06 10:33:05 DTC Client socket (8) | Connecting to IP: 127.0.0.1. | 2017-12-06 10:33:05 DTC Client socket (8) | Connect event error. Windows error code 10061: Kan geen verbinding maken omdat de doelcomputer de verbinding actief heeft geweigerd. | 2017-12-06 10:33:06 * DTC Client socket (8) | Initiating close of socket by core. | 2017-12-06 10:33:06 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-12-06 10:33:06 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:33:06 DTC Client socket (8) | Closed. | 2017-12-06 10:33:06 TransAct Trading | Disconnected. | 2017-12-06 10:33:06 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:33:06 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2017-12-06 10:33:11 TransAct Trading | Bridge process is not running! | 2017-12-06 10:33:13 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2017-12-06 10:33:13 DTC Client socket (9) | Creating socket. | 2017-12-06 10:33:13 DTC Client socket (9) | Connecting to IP: 127.0.0.1. | 2017-12-06 10:33:13 DTC Client socket (9) | Connect event error. Windows error code 10061: Kan geen verbinding maken omdat de doelcomputer de verbinding actief heeft geweigerd. | 2017-12-06 10:33:14 * DTC Client socket (9) | Initiating close of socket by core. | 2017-12-06 10:33:14 DTC Client socket (9) | Closed. | 2017-12-06 10:33:14 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-12-06 10:33:14 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:33:14 TransAct Trading | Disconnected. | 2017-12-06 10:33:14 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:33:14 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2017-12-06 10:33:19 TransAct Trading | Bridge process is not running! | 2017-12-06 10:33:21 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2017-12-06 10:33:21 DTC Client socket (10) | Creating socket. | 2017-12-06 10:33:21 DTC Client socket (10) | Connecting to IP: 127.0.0.1. | 2017-12-06 10:33:21 DTC Client socket (10) | Connect event error. Windows error code 10061: Kan geen verbinding maken omdat de doelcomputer de verbinding actief heeft geweigerd. | 2017-12-06 10:33:22 * DTC Client socket (10) | Initiating close of socket by core. | 2017-12-06 10:33:22 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-12-06 10:33:22 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:33:22 DTC Client socket (10) | Closed. | 2017-12-06 10:33:22 TransAct Trading | Disconnected. | 2017-12-06 10:33:22 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:33:22 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2017-12-06 10:33:27 TransAct Trading | Bridge process is not running! | 2017-12-06 10:33:29 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2017-12-06 10:33:29 DTC Client socket (11) | Creating socket. | 2017-12-06 10:33:29 DTC Client socket (11) | Connecting to IP: 127.0.0.1. | 2017-12-06 10:33:29 DTC Client socket (11) | Connect event error. Windows error code 10061: Kan geen verbinding maken omdat de doelcomputer de verbinding actief heeft geweigerd. | 2017-12-06 10:33:30 * DTC Client socket (11) | Initiating close of socket by core. | 2017-12-06 10:33:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-12-06 10:33:30 DTC Client socket (11) | Closed. | 2017-12-06 10:33:30 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:33:30 TransAct Trading | Disconnected. | 2017-12-06 10:33:30 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:33:30 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2017-12-06 10:33:35 TransAct Trading | Bridge process is not running! | 2017-12-06 10:33:37 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2017-12-06 10:33:37 DTC Client socket (12) | Creating socket. | 2017-12-06 10:33:37 DTC Client socket (12) | Connecting to IP: 127.0.0.1. | 2017-12-06 10:33:37 DTC Client socket (12) | Connect event error. Windows error code 10061: Kan geen verbinding maken omdat de doelcomputer de verbinding actief heeft geweigerd. | 2017-12-06 10:33:38 * DTC Client socket (12) | Initiating close of socket by core. | 2017-12-06 10:33:38 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-12-06 10:33:38 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:33:38 DTC Client socket (12) | Closed. | 2017-12-06 10:33:38 TransAct Trading | Disconnected. | 2017-12-06 10:33:38 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:33:38 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2017-12-06 10:33:43 TransAct Trading | Bridge process is not running! | 2017-12-06 10:33:45 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2017-12-06 10:33:45 DTC Client socket (13) | Creating socket. | 2017-12-06 10:33:45 DTC Client socket (13) | Connecting to IP: 127.0.0.1. | 2017-12-06 10:33:45 DTC Client socket (13) | Connect event error. Windows error code 10061: Kan geen verbinding maken omdat de doelcomputer de verbinding actief heeft geweigerd. | 2017-12-06 10:33:46 * DTC Client socket (13) | Initiating close of socket by core. | 2017-12-06 10:33:46 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-12-06 10:33:46 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:33:46 DTC Client socket (13) | Closed. | 2017-12-06 10:33:46 TransAct Trading | Disconnected. | 2017-12-06 10:33:46 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:33:46 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2017-12-06 10:33:51 TransAct Trading | Bridge process is not running! | 2017-12-06 10:33:53 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2017-12-06 10:33:53 DTC Client socket (15) | Creating socket. | 2017-12-06 10:33:53 DTC Client socket (15) | Connecting to IP: 127.0.0.1. | 2017-12-06 10:33:53 DTC Client socket (15) | Connect event error. Windows error code 10061: Kan geen verbinding maken omdat de doelcomputer de verbinding actief heeft geweigerd. | 2017-12-06 10:33:54 * DTC Client socket (15) | Initiating close of socket by core. | 2017-12-06 10:33:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-12-06 10:33:54 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:33:54 DTC Client socket (15) | Closed. | 2017-12-06 10:33:54 TransAct Trading | Disconnected. | 2017-12-06 10:33:54 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:33:54 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2017-12-06 10:33:59 TransAct Trading | Bridge process is not running! | 2017-12-06 10:34:01 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2017-12-06 10:34:01 DTC Client socket (16) | Creating socket. | 2017-12-06 10:34:01 DTC Client socket (16) | Connecting to IP: 127.0.0.1. | 2017-12-06 10:34:01 DTC Client socket (16) | Connect event error. Windows error code 10061: Kan geen verbinding maken omdat de doelcomputer de verbinding actief heeft geweigerd. | 2017-12-06 10:34:02 * DTC Client socket (16) | Initiating close of socket by core. | 2017-12-06 10:34:02 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-12-06 10:34:02 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:34:02 DTC Client socket (16) | Closed. | 2017-12-06 10:34:02 TransAct Trading | Disconnected. | 2017-12-06 10:34:02 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:34:02 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2017-12-06 10:34:07 TransAct Trading | Bridge process is not running! | 2017-12-06 10:34:10 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2017-12-06 10:34:10 DTC Client socket (17) | Creating socket. | 2017-12-06 10:34:10 DTC Client socket (17) | Connecting to IP: 127.0.0.1. | 2017-12-06 10:34:10 DTC Client socket (17) | Connect event error. Windows error code 10061: Kan geen verbinding maken omdat de doelcomputer de verbinding actief heeft geweigerd. | 2017-12-06 10:34:11 * DTC Client socket (17) | Initiating close of socket by core. | 2017-12-06 10:34:11 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-12-06 10:34:11 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:34:11 DTC Client socket (17) | Closed. | 2017-12-06 10:34:11 TransAct Trading | Disconnected. | 2017-12-06 10:34:11 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:34:11 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2017-12-06 10:34:16 TransAct Trading | Bridge process is not running! | 2017-12-06 10:34:18 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2017-12-06 10:34:18 DTC Client socket (18) | Creating socket. | 2017-12-06 10:34:18 DTC Client socket (18) | Connecting to IP: 127.0.0.1. | 2017-12-06 10:34:18 DTC Client socket (18) | Connect event error. Windows error code 10061: Kan geen verbinding maken omdat de doelcomputer de verbinding actief heeft geweigerd. | 2017-12-06 10:34:19 * DTC Client socket (18) | Initiating close of socket by core. | 2017-12-06 10:34:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-12-06 10:34:19 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:34:19 DTC Client socket (18) | Closed. | 2017-12-06 10:34:19 TransAct Trading | Disconnected. | 2017-12-06 10:34:19 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-06 10:34:19 |
| [2017-12-06 09:44:29] |
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Contact TransAct support about this. These are the relevant messages: TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2017-12-06 10:34:16 TransAct Trading | Bridge process is not running! | 2017-12-06 10:34:18 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2017-12-06 10:34:18 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-27 11:00:32] |
| User256305 - Posts: 2 |
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Hi, I'm trying to create a connection between the Sierra socket server and a Python script using the DTC protocol, but unfortunately the message log gave me these problems: DTC Service | Connecting to the server 127.0.0.1. Port 11099 | 2024-06-27 10:56:36.260 DTC Client socket (1) | Creating socket. | 2024-06-27 10:56:36.260 DTC Client socket (1) | New receive buffer size: 0 | 2024-06-27 10:56:36.260 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2024-06-27 10:56:36.260 DTC Client socket (1) | Connect event error. Windows error code 10061: Impossibile stabilire la connessione. Rifiuto persistente del computer di destinazione. | 2024-06-27 10:56:38.309 * DTC Client socket (1) | CloseSocket call. | 2024-06-27 10:56:38.309 DTC Service | Failed connections: 334 | 2024-06-27 10:56:38.309 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2024-06-27 10:56:38.309 Select 'File >> Disconnect' to prevent further connection attempts. | 2024-06-27 10:56:38.309 DTC Client socket (1) | Closed. | 2024-06-27 10:56:38.310 DTC Client socket (0) | CloseSocket call. | 2024-06-27 10:56:38.325 DTC Service | Disconnected. | 2024-06-27 10:56:38.325 Could you maybe help me understand what problem this is and what I can do to solve it? Thank you in advance. |
| [2024-07-09 19:45:45] |
| Sierra_Chart Engineering - Posts: 17198 |
|
It means your server is not listening or it is refusing the connection.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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