Support Board
Date/Time: Thu, 16 Jan 2025 23:53:09 +0000
Bitmex market depth is bugging
View Count: 1655
| [2017-12-02 13:54:02] |
| User198817 - Posts: 56 |
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Ask side is not in sync with the actual market depth. http://www.sierrachart.com/image.php?Image=1512219635920.png Issue has been around the whole day. Any chance you can take a look? |
| [2017-12-02 17:53:13] |
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Yes we are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-02 18:17:43] |
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This is now resolved. Let us know if there any issues. The depth issues were resolved couple of days ago on one of our servers but we did not want to do the release to the other server until we were sure everything was OK.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-02 18:19:22
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| [2017-12-02 19:20:05] |
| User699005 - Posts: 7 |
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Ask side is not in sync with the actual market depth again
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 Broken.PNG / V - Attached On 2017-12-02 19:20:00 UTC - Size: 67.81 KB - 393 views |
| [2017-12-02 19:32:59] |
| User198817 - Posts: 56 |
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Thanks. It looks fine for me now.
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| [2017-12-02 19:40:13] |
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We do see an ongoing issue and we apologize for this. We are going to revert back the most recent change. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-02 20:19:05] |
| User198817 - Posts: 56 |
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User699005 is correct. It is not working correctly.
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| [2017-12-02 20:31:22] |
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Reconnect to the data feed to go to one of our other servers which should have the correct depth: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-02 20:42:35] |
| User198817 - Posts: 56 |
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Yep, reconnecting worked. Thanks
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| [2017-12-02 21:41:49] |
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We made some additional code changes and we think we have the problem resolved now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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