Support Board
Date/Time: Thu, 16 Jan 2025 23:39:57 +0000
Sierra Chart Real-Time Exchange Data Feed not working with CQG
View Count: 1067
| [2017-12-01 21:09:29] |
| User889191 - Posts: 61 |
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US Equities are not loading when connected to CQG Datafeed. It works only when connecting to SC Data All services. I have created a symbol in global symbol settings. Why is this datafeed stuff so complicated implemented in SC. |
 SierraSettings.png / V - Attached On 2017-12-01 21:09:17 UTC - Size: 58.78 KB - 307 views |
| [2017-12-01 21:26:44] |
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There should not be a problem with this. We need to see a complete Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting Edit >>Delete All Data and Download. After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-01 21:26:58
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| [2017-12-01 23:39:02] |
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Another thing we want you to do is follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings And be sure to refer to the response above as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-02 12:35:51] |
| User889191 - Posts: 61 |
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I cleared message log and updated symbol settings for SC Data. Still same error. If I download with SC Data it works(quite slow). With CQG no data is received. GE is valid symbol. Please check.
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 Reloading_SCDataFeed.txt - Attached On 2017-12-02 12:35:36 UTC - Size: 9.89 KB - 515 views Reloading_CQG_FIX_Trading.txt - Attached On 2017-12-02 12:35:43 UTC - Size: 3.28 KB - 389 views |
| [2017-12-02 19:26:44] |
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The symbol data requests are not being routed properly in both of these cases. The first thing we want you to do is to perform a Full Reset of the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#FullResetSymbolSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-02 19:27:56
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