Support Board
Date/Time: Fri, 17 Jan 2025 06:00:35 +0000
BitMEX phantom orders
View Count: 1584
| [2017-12-01 06:10:28] |
| User14653 - Posts: 15 |
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Hello! often there are problems with orders, when I cancel an order and at that moment it is executed, there remains a phantom order Date Time Of Last Edit: 2017-12-01 06:14:35
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 phantom order.PNG / V - Attached On 2017-12-01 06:10:19 UTC - Size: 76.87 KB - 344 views |
| [2017-12-01 06:17:32] |
| User699005 - Posts: 7 |
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I have the same problem. This problem has began from change minimum step from 0.1 point to 0.5 point |
| Screenshot_14.jpg / V - Attached On 2017-12-01 06:15:42 UTC - Size: 185.72 KB - 449 views |
| [2017-12-01 19:16:55] |
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We will let BitMEX know about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-02 18:40:00] |
| User14653 - Posts: 15 |
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the problem returned
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| [2017-12-02 18:45:39] |
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We are going to reset the connection the BitMEX now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-06 12:04:06] |
| User699005 - Posts: 7 |
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the problem is not resolved
Date Time Of Last Edit: 2017-12-06 12:04:32
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| Screenshot_1.jpg / V - Attached On 2017-12-06 12:04:20 UTC - Size: 92.66 KB - 352 views Attachment Deleted. |
| [2017-12-07 01:42:09] |
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Go to Trade >> Trade Orders and Positions >> Orders. What is the Service order ID of one of those orders? We will then give a detailed report to BitMEX. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-07 01:42:17
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| [2017-12-07 07:56:54] |
| User14653 - Posts: 15 |
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i made a screen
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| phantom order12.PNG / V - Attached On 2017-12-07 07:54:21 UTC - Size: 150.31 KB - 441 views |
| [2017-12-07 18:10:36] |
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We have contacted BitMEX about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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