Support Board
Date/Time: Thu, 16 Jan 2025 23:44:19 +0000
Sierra Chart Market Data feed renewal
View Count: 1010
| [2017-11-30 23:15:23] |
| dominikos - Posts: 106 |
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Looks like I got caught in a no man’s land. The futures markets are already opened but I don’t get any realtime price information and market depth. I believe this is due to the fact that renewal is at UTC time which is an hour after the trading session for the new month starts.
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| [2017-11-30 23:41:01] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-01 03:06:18] |
| dominikos - Posts: 106 |
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Just submitted log, let me know if you got it.
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| [2017-12-01 04:11:49] |
| dominikos - Posts: 106 |
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After I restarted Sierra chart, I still see the same issue. I don't see market depth on the DOM chart and the chart does not refresh. The connection to IB is green and TWS prices refresh.
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| [2017-12-01 04:19:12] |
| dominikos - Posts: 106 |
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Issue solved. I had another instance of SierraChart running in my development environment. It uses SierraChart historical feed but apparently, that still counts against the total number of connections allowed.
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| [2017-12-01 04:49:52] |
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This is the relevant message: SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2017-11-30 21:05:13
Refer to this section here about this: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections (Connections) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-01 04:50:15
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| [2017-12-01 13:45:13] |
| cmb999 - Posts: 211 |
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i am getting this now after renewal, but i am not running sc on any other pc's SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2017-12-01 08:42:18 |
| [2017-12-01 13:59:23] |
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Refer to this section here about this: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections (Connections) This means you have more than one instance of Sierra Chart running using the SC Exchange Data Feed. There is no doubt about that. There may be on the same system or different systems. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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