Support Board
Date/Time: Thu, 16 Jan 2025 23:58:46 +0000
Data Problem
View Count: 1338
| [2017-11-30 17:18:56] |
| User605712 - Posts: 2 |
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I'm having all kinds of problems with my data, huge gaps , missing data. I've uninstalled the program and tried re-installing, same problem. Neither Infinity nor TransAct has been able to help. I'm ready to go back to Tradestation.
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| [2017-11-30 18:34:56] |
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We will look at just one example. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Go to one of the charts and fully re-download the data in the chart by going to the chart and selecting Edit >>Delete All Data and Download. After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-30 18:35:25
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| [2017-12-01 00:16:27] |
| User605712 - Posts: 2 |
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Software version: 1652 | 2017-11-30 18:05:49 Enabled for: Advanced Features. | 2017-11-30 18:05:49 Enabled for: Advanced Features 2. | 2017-11-30 18:05:49 Enabled for: Sierra Chart Historical Data Service. | 2017-11-30 18:05:49 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-11-30 18:05:49 Current selected Data/Trading service: TransAct Trading | 2017-11-30 18:05:49 Chart Update Interval: 500 | 2017-11-30 18:05:49 Service username command line set: ry*** | 2017-11-30 18:05:49 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-11-30 18:05:49 2017-11-30 19:05:49 Local computer time | 2017-11-30 18:05:49 2017-12-01 00:05:49 Local computer time in UTC | 2017-11-30 18:05:49 2017-11-30 18:05:49 Local computer time in SC Time Zone | 2017-11-30 18:05:49 2017-11-30 23:59:54 Server time in UTC | 2017-11-30 18:05:49 Local computer UTC time and Server UTC time difference: 3 seconds. | 2017-11-30 18:05:49 Program path: C:\SierraChart\SierraChartTransActMA\ | 2017-11-30 18:05:49 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2017-11-30 18:05:49 OS Version Number: 10.0 | 2017-11-30 18:05:49 Locale Setting: C | 2017-11-30 18:05:49 HD Request # 8 | Downloading Historical Daily chart data for GCG8. Starting date: 2017-01-06. Service: TransAct.Trading | 2017-11-30 18:06:51 HD Request # 8 | Requesting historical Daily data for GCG18 starting at 2017-01-05 | 2017-11-30 18:06:51 HTTP connection to ds01.ddfplus.com:80 (19) | Creating socket. | 2017-11-30 18:06:51 HTTP connection to ds01.ddfplus.com:80 (19) | Connecting to IP: 8.18.161.123. | 2017-11-30 18:06:51 HD Request # 8 | Receiving historical Daily data for GCG8 starting at 2017-01-06 | 2017-11-30 18:06:52 HD Request # 8 | Writing historical Daily data to the file GCG8.dly | 2017-11-30 18:06:52 HD Request # 8 | Received 230 records from 2017-01-06 00:00:00 to 2017-12-01 00:00:00 (330.0 days) and wrote 229 records for GCG8 | 2017-11-30 18:06:52 HD Request # 8 | Daily download COMPLETE for GCG8. Completion time: 0s. Unique request ID: 7 | 2017-11-30 18:06:52 Removed historical data download ID 7 | 2017-11-30 18:06:52 GCG8 [C] Daily #1 | Reloading chart. | 2017-11-30 18:06:52 HTTP connection to ds01.ddfplus.com:80 (19) | Socket gracefully closed by remote side. | 2017-11-30 18:07:57 HTTP connection to ds01.ddfplus.com:80 (19) | Initiating close of socket by core. | 2017-11-30 18:07:57 HTTP connection to ds01.ddfplus.com:80 (19) | Received socket Close event. | 2017-11-30 18:07:57 HTTP connection to ds01.ddfplus.com:80 (19) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-30 18:07:57 HTTP connection to ds01.ddfplus.com:80 (19) | Closed. | 2017-11-30 18:07:57 http://www.sierrachart.com/image.php?Image=1512087340578.png |
| [2017-12-01 04:16:36] |
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You just need to follow through the instructions here for each chart that has missing data: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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