Support Board
Date/Time: Thu, 16 Jan 2025 22:07:37 +0000
data or charts stalling
View Count: 855
| [2017-11-30 16:02:46] |
| User169205 - Posts: 67 |
|
hello, i'm trying to find out who would assist with issues i'm having where my charts (or data ?) is stalling while trading live. the bars will stop printing for about 10-20 seconds then print a dozen bars at once. i do not have internet issues and it's not always in fast markets. thanks |
| [2017-11-30 18:10:12] |
| |
|
We see you are using CTS and there is not a practical solution available for this at this time. Who is your futures broker? For an immediate solution use the Sierra Chart Exchange Data Feed which supports full integration with CTS: Sierra Chart Exchange Data Feed However, tell us the particular firm, username and server settings for CTS you are using in Global Settings >> Data/Trade Service Settings. Tell us through an Account Support ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets We will let CTS know about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-30 18:10:44
|
To post a message in this thread, you need to log in with your Sierra Chart account: