Support Board
Date/Time: Thu, 16 Jan 2025 21:49:47 +0000
issues with CL data
View Count: 1448
| [2017-11-29 16:19:25] |
| User848539 - Posts: 1 |
|
hello, i have been having issues with data for CL. the Sassion start time is 9am eastern and for some reason this morning the data only loaded form 10.35 am and after numerous attempts i was unable to load data from 9am to 10.35 am . Please help.
|
 Capture.JPG / V - Attached On 2017-11-29 16:19:03 UTC - Size: 175.78 KB - 369 views Attachment Deleted. |
| [2017-11-29 19:06:58] |
| |
|
Follow the instructions here for this: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-29 19:07:09
|
| [2017-11-29 23:32:16] |
| User610024 - Posts: 2 |
|
I've had this same problem. I'm using my CQG data connection and there are actually many charts that will not load data only between the 5:30am-730am (PST United States). I'm using only minute chart bars to confirm this and they all look like the screenshot I sent previously shown here http://prntscr.com/hgw63i I've literally deleted the data for each file over and over. And I'm positive I've done a full delete in every method your documentation recommends. I've also manually deleted the scid files through my file manager in my C drive itself and when the data is reloaded again from scratch it does the same problem with skipping data in the aforementioned time period but loading everything else correctly. Overall, is there some kind of cache record or something that is causing the same old information to load? As a test I even downloaded the latest copy of Sierra Chart and simply entered my CQG data login details and the same problem is happening with data not loading between 5:30am-730am (PST United States) on the same charts. I then did a test by logging into a 2nd installation of Sierra Chart where I have my TDameritrade connection settings and when I load the charts there it works perfectly as normal so It's not a problem with my computer time settings or anything. The problem is only with the CQG login. |
| [2017-11-30 02:52:35] |
| |
|
There was missing CQG data on the server. This is now resolved. Follow the instructions here again: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: