Support Board
Date/Time: Thu, 16 Jan 2025 21:58:52 +0000
gap in bond chart
View Count: 1614
| [2017-11-28 13:51:45] |
| Glenn Infinity - Posts: 103 |
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I have a customer who claims he has a gap in his bond (ZB) chart due to rollover. has deleted all data and downloaded, see below, claims the daily chart has a gap as well When looking at the ZB chart there is a gap since yesterday due to a new contract being traded. When you plot this chart, do you also see this or is it just me? Of course, this is the same in all time frame below one day. I keep having these problems when the contract changes for almost two years now. I keep asking but I still do not have an answer. Fact is it messes up the whole chart as there is a gap. I do use ‘continuous futures contract - date rule rollover, back adjusted’. NG also had a gap when the contract changed a couple of days ago. |
| [2017-11-28 18:10:42] |
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Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image This is what we see: http://www.sierrachart.com/image.php?Image=1511892735331.png Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-28 18:12:32
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| [2017-11-28 18:12:43] |
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The link in the prior post has been updated. This is the corrected chart image: http://www.sierrachart.com/image.php?Image=1511892735331.png Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-28 18:52:04] |
| Glenn Infinity - Posts: 103 |
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File attached
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 ZB 60min gap due to new contract.png / V - Attached On 2017-11-28 18:50:51 UTC - Size: 71.42 KB - 359 views Attachment Deleted. |
| [2017-11-28 19:03:54] |
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Enable Chart >> Show Rollover Dates and post an image of the chart again: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-28 19:29:04] |
| Glenn Infinity - Posts: 103 |
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I was sending a screenshot from an e-mail, I do not have the chart on my machine, please advise
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| [2017-11-28 19:33:14] |
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The easiest thing to do is to select Edit >>Screen Images >> Send Chart to Support and let us know when that is done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-28 19:37:16] |
| User443884 - Posts: 4 |
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http://www.sierrachart.com/image.php?Image=1511897760918.png I hope this is what you need. thanks, daniel |
| ZB 60min gap due to new contract1.png / V - Attached On 2017-11-28 19:34:24 UTC - Size: 60.68 KB - 289 views |
| [2017-11-28 19:51:27] |
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Is Chart >> Show Rollover Dates enabled?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-29 08:25:35] |
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If you still need further help, then would be best for us to have a quick look at this with remote assistance. Therefore, set your current telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-29 08:28:58
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| [2017-11-29 14:25:17] |
| User443884 - Posts: 4 |
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If I get this right you want me to update the chart to show the rollover date. I did. The gap is exactly at the location where the new contract comes on. I'm not sure what I've/we've learned from that. Please advise. Thanks. |
| [2017-11-30 02:54:55] |
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It is essential we know where there is a transition from one contract month to the next and what particular contract month it is. Otherwise, we are just making guesses. This is always very essential for us. This is what we see: http://www.sierrachart.com/image.php?Image=1512010270860.png Follow through the instructions here to re-download data for at least the last two contract months: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-30 18:01:18] |
| User443884 - Posts: 4 |
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This last instruction set fixed the issue. The gap is gone. I tried it on ZB and ZN. Do I have to do this now each time a contract changes? How come it does not happen automatically? Thank you. |
| [2017-11-30 18:15:07] |
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Do I have to do this now each time a contract changes? No you do not.The other question is simply too involved to answer, when a problem arises. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-30 19:03:07
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