Support Board
Date/Time: Thu, 16 Jan 2025 19:53:04 +0000
Bitmex data feed stopped.
View Count: 1092
| [2017-11-23 09:56:53] |
| User198817 - Posts: 56 |
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Hi, BitMex experienced downtime today, but now no market data is being received. Can you check your service? |
| [2017-11-23 10:02:47] |
| User14653 - Posts: 15 |
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+1 no data |
 no bitmex data.PNG / V - Attached On 2017-11-23 10:02:24 UTC - Size: 35.64 KB - 307 views |
| [2017-11-23 10:09:43] |
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The data feed is now working again. We apologize for this. It appears to have been a problem on the BitMEX side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-23 10:46:37] |
| User198817 - Posts: 56 |
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Thank you for swift resolution. Is there a way for you to automate the reporting and possibly the resolution of similar issues in the future? I'm very impressed by your level of support, but my "feature request" is for these kind of things to resolve it self without manual interference through the forum. |
| [2017-11-24 03:26:11] |
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What we observed is that the BitMEX data feed was just not providing any data and when we reconnected Sierra Chart to their system, then the data feed from their system was being provided. So we made a change, which should better detect this kind of condition but we will not know unless it happens again. Normally Sierra Chart detects inactivity on the data feed but there was some activity on the web socket so now we isolated it to market data and error messages. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-24 03:27:13
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