Support Board
Date/Time: Sun, 24 Nov 2024 00:17:40 +0000
Unable to login after downloading current version today.
View Count: 2870
| [2013-04-04 15:32:14] |
| VF55262 - Posts: 9 |
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I downloaded the current version this morning. Once it downloaded, it begins the login process but the verifying tab just stays grayed out. And the charts do not come up. Can you help me? Thank you.
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| [2013-04-04 15:46:26] |
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We are considering why this might be happening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-04 16:18:19] |
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We have an idea of why this happening. It appears to be an operating system bug in Windows. We are working around it. We are going to be releasing version 961 in about 15 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-04 17:05:04] |
| VF55262 - Posts: 9 |
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I downloaded the 961 version and I am still having the same problem logging in. The verifying tab just stays grayed out when you are logging in. Thanks.
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| [2013-04-04 17:13:13] |
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After about 20 seconds, do you get a message that indicates there is a timeout error?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-04 17:15:16] |
| VF55262 - Posts: 9 |
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No. The verifying tab just stays grayed out.
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| [2013-04-04 18:00:41] |
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Cancel out of the login window and then install the latest revision from here: http://www.sierrachart.com/downloads/SierraChartSetupPrerelease.exe Let us know if you either get logged in or there is a timeout error. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-04 18:11:09] |
| VF55262 - Posts: 9 |
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Did the install, but the verifying tab is still staying grayed out when you are logging in.
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| [2013-04-04 18:18:10] |
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Are you running firewall software other than the Windows firewall? Or any other kind of security software.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-04 18:19:46] |
| VF55262 - Posts: 9 |
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No, just Windows firewall. I use AVG free as my anti-virus.
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| [2013-04-04 18:21:25] |
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Try disabling AVG.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-04 18:26:41] |
| VF55262 - Posts: 9 |
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I temporarily disabled AVG, and reinstalled, but the same thing is happening with the verifying tab staying grayed out.
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| [2013-04-04 18:31:11] |
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OK, please start an Account Support Ticket here and provide us your telephone number: https://www.sierrachart.com/usercp.php?page=SupportTickets We will contact you later today. We are very puzzled about this. We need to consider it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-04 18:31:52] |
| VF55262 - Posts: 9 |
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OK. Thanks for your help.
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| [2013-04-04 20:57:07] |
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This problem has been discovered and now resolved. We apologize for this. Not all users would experience this. It only related to users who have External service settings preset. Install the latest revision using this link: http://www.sierrachart.com/downloads/SierraChartSetupPrerelease.exe Next time if there is an issue like this, you can go back to a prior version by following the instructions here: http://www.sierrachart.com/index.php?l=doc/download.php#Rollback Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-05 02:26:30] |
| VF55262 - Posts: 9 |
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That did it!! Great work guys! Thank you sooo much!
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