Support Board
Date/Time: Thu, 16 Jan 2025 17:15:55 +0000
Multiple copies question
View Count: 906
| [2017-11-16 19:12:14] |
| User690935 - Posts: 5 |
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I currently have my main copy of SC with transact. I just installed another copy to run with IB on the same computer. However, I can't see to have my IB copy live without turning off the transact copy. This is what I get in the message log: SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2017-11-16 10:41:32 SC Data - All Services | Disconnected from the server. | 2017-11-16 10:41:32 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2017-11-16 10:41:32 Any suggestions? |
| [2017-11-16 19:27:22] |
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If you want to use the Sierra Chart Exchange Data Feed in both copies of Sierra Chart, then you need to pay for and activate a second connection for that: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-16 19:35:07] |
| User690935 - Posts: 5 |
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Thanks for the response. What if I don't want the SC exchange data feed for the 2nd copy? I'm only using the IB copy to trade. Do I still need to activate a second connection?
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| [2017-11-16 19:46:26] |
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No. The answer to that is in this section we linked to. Here it is specifically: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UsingTradingServiceProvidedDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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