Support Board
Date/Time: Thu, 16 Jan 2025 16:47:13 +0000
Historical SC Forex data has been corrupted since start of this week
View Count: 913
| [2017-11-15 19:21:21] |
| User644377 - Posts: 4 |
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Hi, The daily historical SC Forex charts have not been updating properly since Sun/Mon open (applies to all FX pairs) While the last price updates in real-time, at the end of the day a new bar does not form (so now my charts go from Friday straight to Weds, 10 to 15 Nov) Weds bars appear correct when compared with a number of other feeds (including the FXCM feed, which I believe it is taken from) I have attached an example of a GBP/USD chart displaying the issue I have described. http://www.sierrachart.com/image.php?Image=1510773491158.png I have tried disconnecting/reconnecting and reloading/recalculating the data etc but nothing seems to work? Thanks |
| [2017-11-15 19:39:38] |
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This is not a data corruption issue. This is simply a missing data issue. Refer to Help Topic 6.3: https://www.sierrachart.com/index.php?page=doc/helpdetails6.html#h6.3 If there still is missing data: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting Edit >>Delete All Data and Download. After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-15 19:40:21
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| [2017-11-15 21:59:20] |
| User644377 - Posts: 4 |
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Still no change. Here are my log details : Software version: 1619 | 2017-11-15 16:55:54 Usage end date: 2018-01-20 | 2017-11-15 16:55:54 Enabled for: Advanced Features. | 2017-11-15 16:55:54 Enabled for: Sierra Chart Historical Data Service. | 2017-11-15 16:55:54 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-11-15 16:55:54 Current selected Data/Trading service: SC Data - All Services | 2017-11-15 16:55:54 Chart Update Interval: 500 | 2017-11-15 16:55:54 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-11-15 16:55:54 2017-11-15 16:55:54 Local computer time | 2017-11-15 16:55:54 2017-11-15 21:55:54 Local computer time in UTC | 2017-11-15 16:55:54 2017-11-15 16:55:54 Local computer time in SC Time Zone | 2017-11-15 16:55:54 2017-11-15 18:07:05 Server time in UTC | 2017-11-15 16:55:54 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-11-15 16:55:54 Program path: C:\SierraChart\ | 2017-11-15 16:55:54 Data Files path: C:\SierraChart\Data\ | 2017-11-15 16:55:54 OS Version Number: 10.0 | 2017-11-15 16:55:54 Locale Setting: C | 2017-11-15 16:55:54 HD Request # 14 | Downloading Historical Daily chart data for GBPUSD. Starting date: 1967-11-16. Service: fxcm | 2017-11-15 16:56:33 HD Request # 14 | Using server: ds4.sierracharts.com port 10149 | 2017-11-15 16:56:33 Socket (54) | Creating socket. | 2017-11-15 16:56:33 Socket (54) | Connecting to IP: 192.81.56.146. | 2017-11-15 16:56:33 HD Request # 14 | Setting DTC encoding to Binary VLS | 2017-11-15 16:56:33 HD Request # 14 | Sending historical data logon request message. | 2017-11-15 16:56:33 HD Request # 14 | Requesting historical Daily data starting at 1967-11-16. | 2017-11-15 16:56:33 HD Request # 14 | Decompressing data. | 2017-11-15 16:56:33 HD Request # 14 | Receiving historical Daily data for GBPUSD starting at 2007-12-03 | 2017-11-15 16:56:34 HD Request # 14 | Writing historical Daily data to the file GBPUSD.dly | 2017-11-15 16:56:34 Socket (54) | Initiating close of socket by core. | 2017-11-15 16:56:34 Socket (54) | Shutdown started. Waiting for graceful close. | 2017-11-15 16:56:34 Historical data download thread signaled to stop. | 2017-11-15 16:56:34 HD Request # 14 | Received 2585 records from 2007-12-03 00:00:00 to 2017-11-15 00:00:00 (10.0 years) and wrote 2585 records for GBPUSD | 2017-11-15 16:56:34 HD Request # 14 | Daily download COMPLETE for GBPUSD. Completion time: 0s. Unique request ID: 13 | 2017-11-15 16:56:34 Removed historical data download ID 13 | 2017-11-15 16:56:34 Socket (54) | Socket gracefully closed by remote side. | 2017-11-15 16:56:34 Socket (54) | Closed. | 2017-11-15 16:56:34 GBPUSD [M] Weekly #3 | Reloading chart. | 2017-11-15 16:56:34 GBPUSD [M] Daily #1 | Reloading chart. | 2017-11-15 16:56:34 GBPUSD [M] Daily #5 | Reloading chart. | 2017-11-15 16:56:34 GBPUSD [M] Daily #2 | Reloading chart. | 2017-11-15 16:56:34 |
| [2017-11-15 22:15:52] |
| User644377 - Posts: 4 |
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For you guide, I have attached another GBPUSD chart for the next day which has just started. http://www.sierrachart.com/image.php?Image=1510783887213.png Weds bar (15th) has disappeared, with Thurs bar (16th) now showing in its place. |
| [2017-11-15 23:38:40] |
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This is very unusual. We have never seen anything like this before. Follow the instructions here to delete the GBPUSD daily data file: Chart Data and Chart Data Files: Deleting a Chart Data File After that, open a new chart for it. You should be seeing the bars for the current week. There simply should not be a problem with this whatsoever. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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