Support Board
Date/Time: Thu, 16 Jan 2025 12:56:18 +0000
Updated to 1638 Chart Orders Cancelled Immediately
View Count: 836
| [2017-11-07 15:44:18] |
| Xfanman1 - Posts: 320 |
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This morning I updated to the current PreRelease version 1638. When I placed any kind of trade on the chart directly via the Chart DOM or the Chart menu directly, my bracket orders would cancel immediately with no explanation in the Trade Log. This happened in both SIM and Live trading. I was able to place a regular order via the Trading DOM without the same issues. I then rolled back to version 1636 and I am able to place bracket orders normally again. I don't have time at the moment to reload the current PreRelease and test some other settings and it could just be some random installation issue but I didn't see any errors when updating this morning to 1638. If you want more information I'm happy to provide it later this morning. Thanks -- Scott |
| [2017-11-07 17:19:33] |
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We know why this happens, there is a new feature to do this, but the problem is it should be disabled by default. For some reason, with the particular Trade Window configuration file you have, it is enabled. We will make sure it is always disabled upon updating. The option is on the Trade Window Menu >> Orders submenu. We are going to remove it for now. Also the way that it is supposed to work, is that it cancels orders when the current Trade Position goes to 0 when there has been a Position. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-07 17:42:14
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| [2017-11-07 17:40:15] |
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We have released version 1639 which resolves this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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