Support Board
Date/Time: Thu, 16 Jan 2025 15:57:45 +0000
BitMEX DOM doesn't work
View Count: 1132
| [2017-11-05 19:02:46] |
| User14653 - Posts: 15 |
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File attached.
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 broken dom.PNG / V - Attached On 2017-11-05 19:01:58 UTC - Size: 112.94 KB - 378 views Attachment Deleted. |
| [2017-11-05 20:04:39] |
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The market depth is now being combined into 5 tick units with BitMEX on our server in order to provide more available levels since Sierra Chart can only handle a maximum of 50 levels at this time. You can do additional combining in the latest version through this setting: Chart Settings: Market Depth Combine Increment in Ticks (Chart >> Chart Settings >> Market Depth menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-05 20:05:00
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| [2017-11-10 06:12:25] |
| User14653 - Posts: 15 |
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What happened?
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| broken dom2.PNG / V - Attached On 2017-11-10 06:12:11 UTC - Size: 97.46 KB - 403 views |
| [2017-11-10 06:25:50] |
| User699005 - Posts: 7 |
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too same Please fix this problem, or report us how to fix Date Time Of Last Edit: 2017-11-10 06:28:00
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| [2017-11-10 15:25:11] |
| User699005 - Posts: 7 |
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When do you fix?
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| Screenshot_5.jpg / V - Attached On 2017-11-10 15:24:19 UTC - Size: 150.29 KB - 281 views |
| [2017-11-10 16:26:05] |
| User198817 - Posts: 56 |
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+1 Need to resolve this! |
| [2017-11-10 16:32:58] |
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We have now removed the combining since the tick size is .5. We apologize for the delay. The market depth should be fine now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-10 16:44:17] |
| User198817 - Posts: 56 |
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Thanks
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| [2017-11-10 16:56:21] |
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Really the issue was unexpected because the grouping of market depth into .5 units should have remained even though that BitMEX increased the tick size themselves to .5. But we should have monitored this and been more responsive. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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