Support Board
Date/Time: Thu, 16 Jan 2025 12:11:12 +0000
Version 1633 crashes each time it is started
View Count: 1228
| [2017-11-02 03:19:21] |
| User930315 - Posts: 55 |
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Today I updated to 1633 and when I restarted the software it crashed with a Windows error. Repeated attempts to run it crashed every time, even after Windows was restarted. I downgraded to version 1632 from the Sierra Chart Installer and I am again able to run it successfully. I've made no other changes and am loading the same Chartbooks. Please let me know what you need if you'd like to take a look at this problem. Thanks |
| [2017-11-02 04:53:35] |
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1. We want you to run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode 2. Does the abnormal shutdown occur when a Chartbook is loading? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-02 16:19:47] |
| User930315 - Posts: 55 |
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I've traced the crash to the opening of a chartbook that includes a spreadsheet study. The crash occurs in both versions 1633 & 1644. Other chartbooks open fine.
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| [2017-11-02 16:36:51] |
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Attach the Chartbook file and the Spreadsheet file here. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile These can be private the attached. We will test them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-02 17:08:19] |
| User930315 - Posts: 55 |
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I believe the attached are the correct files.
Date Time Of Last Edit: 2017-11-02 17:12:40
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Private File Private File  YM.cht - Attached On 2017-11-02 17:12:26 UTC - Size: 211.03 KB - 346 views |
| [2017-11-02 17:13:04] |
| User930315 - Posts: 55 |
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Missed the chartbook file. Just added it to the previous post.
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| [2017-11-02 17:42:09] |
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Does this abnormal/exception problem happen when you use Safe Mode? We need to know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-02 17:42:21
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| [2017-11-02 17:50:03] |
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So far we cannot reproduce this but we are not using your custom studies.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-02 20:20:23] |
| User930315 - Posts: 55 |
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Here's the custom study I'm using. I've using this version since June with no problems. I again checked and SC 1632 works fine.
Date Time Of Last Edit: 2017-11-02 20:25:30
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Private File Private File |
| [2017-11-02 20:22:41] |
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But the question we have is do you notice the problem with "Safe Mode"?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-02 20:38:33] |
| User930315 - Posts: 55 |
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No, it does not crash in safe mode.
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| [2017-11-02 20:45:54] |
| User930315 - Posts: 55 |
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I downloaded 1634 again and recompiled my CPP file using that version. Sierra Chart no longer crashes when the chartbook and custom study are loaded.
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| [2017-11-02 21:11:32] |
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Yes we know that would be the case. We know the particular code change which is causing the problem but we do not know why. We are going to revert it for the time being. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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