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Re-activating CME Live Data Feed - error

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[2017-11-01 11:45:18] #1 [Go To First Post]
User607018 - Posts: 4
Hi guys, I am trying to re-activate CME live feed, but get following errors: " Error Activating 'Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts' on account #1 on the Barchart system. Failed to activate the 'Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts' exchange. " Re-activation for Eurex worked well. Could you please check? Kind regards

[2017-11-01 16:48:50] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are checking on this for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-11-01 19:40:48] #3 [Go To First Post]
Sierra Chart - Max - Posts: 5798
The "Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts" exchange option has been enabled on your account. Sierra Chart Support Date Time Of Last Edit: 2017-11-01 19:41:20

[2017-11-01 21:51:55] #4 [Go To First Post]
User607018 - Posts: 4
Great, thanks a lot!

[2018-02-06 20:10:46] #5 [Go To First Post]
User607018 - Posts: 4
Hi Guys, I have problem with re-activating data feed again, this time error is a bit different: CME: Failed to activate the 'Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts' exchange. Market data feed account does not exist. If you continue getting this error please Contact Support for more help. EUREX: Failed to activate the 'Eurex with Market Depth' exchange. Market data feed account does not exist. If you continue getting this error please Contact Support for more help. Kind regards

[2018-02-06 20:35:52] #6 [Go To First Post]
Sierra Chart - Max - Posts: 5798
@User607018: We have contacted Barchart about your account. Sierra Chart Support

[2018-02-06 22:04:35] #7 [Go To First Post]
Sierra Chart - Max - Posts: 5798
@User607018: Barchart has reactivated your account. You should be able to active the exchanges that you want. Sierra Chart Support Date Time Of Last Edit: 2018-02-06 22:05:54

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