Support Board
Date/Time: Thu, 16 Jan 2025 09:56:44 +0000
Data not connecting after upgrading to vers 1625 and 1629
View Count: 1274
| [2017-10-26 13:14:32] |
| RMF2 - Posts: 43 |
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Hello, I sent my message log for analysis as the software is no longer connecting to my data provider after upgrading to 1625. Tried 1629, as well. Still not connecting. Please advise. Thank you. |
| [2017-10-26 13:43:45] |
| RMF2 - Posts: 43 |
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Hello, I tried to download a prior version (v1549) I knew worked. But I got errors when trying to download. I have sent the installer log for analysis. Thank you. |
| [2017-10-26 15:04:39] |
| RMF2 - Posts: 43 |
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I was able to download version 1614. However, this version is also unable to connect to the data. I've submitted the message log for analysis. Please advise. Thank you. |
| [2017-10-26 17:17:47] |
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We apologize for the delay with this. The problem is the Server setting is not set correctly: GAIN Capital/OEC | Connecting to trading server . Port: 9400. | 2017-10-26 10:50:37 Follow steps 3-5 here: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#SetupInstructions In particular step 5. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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