Support Board
Date/Time: Sun, 24 Nov 2024 02:30:55 +0000
CTS is down
View Count: 1783
| [2013-09-10 16:41:16] |
| User84364 - Posts: 10 |
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Connection to CTS is good, but realtime streaming is not functioning. Is there a status update on this? Other traders using Sierra Charts are reporting the same issue. |
| [2013-09-10 16:57:22] |
| david18 - Posts: 2 |
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same here since 10.15 am EST |
| [2013-09-10 17:20:11] |
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Refer to the instructions here for help with this issue: Problems with connectioning with CTS FIX again!! Sierra Chart Support Date Time Of Last Edit: 2013-09-10 18:18:00
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| [2013-09-10 17:42:51] |
| User84364 - Posts: 10 |
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Tried that, same problem.
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| [2013-09-10 18:18:52] |
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So you are on version 997 now? Refer to the instructions here for help with this issue: Problems with connectioning with CTS FIX again!! Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-10 18:19:22
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| [2013-09-10 20:18:53] |
| User14266 - Posts: 225 |
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Maybe he's like me. I have no working chartbook backups that work with 997. What should I do? Do I keep waiting for a "fix". Or do I spend the next two days rebuilding my chartbooks from scratch? Please give an answer. I understand this is probably out of your control SC. But I still need to know what to do.
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| [2013-09-10 22:57:35] |
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We are not really sure what the status of this is with CTS. As we understand it has to do with the CPU load on the FIX server. If many users are moving over to 997, there will be less of a load, so we assume there will be less of a problem. You may just want to wait. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-11 12:41:06] |
| User14266 - Posts: 225 |
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Thank you SC for the reply. Well, did they pull the plug on the SIM server altogether? I have had no connection since 15:30 cst yesterday. No connection this morning. Another day, no trading? Connecting to CTS Simulation server. | 2013-09-11 07:36:42 CTS FIX - Connecting to data and trade server: fix-sim.t4login.com | 2013-09-11 07:36:42 Resolved address fix-sim.t4login.com to IP 69.44.110.196 | 2013-09-11 07:36:42 The network socket is connected. | 2013-09-11 07:36:43 The socket starting SSL connection. | 2013-09-11 07:36:43 Problem connecting to SSL Socket. Error=5 WinError=0 | 2013-09-11 07:36:43 SSL socket is now connected. | 2013-09-11 07:36:43 Socket closed. No error. | 2013-09-11 07:36:43 The SSL socket was shut down successfully. | 2013-09-11 07:36:43 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2013-09-11 07:36:43 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-09-11 07:36:43 To prevent further connection attempts, select File >> Disconnect. | 2013-09-11 07:36:43 Ignored socket Close call based on current socket state. | 2013-09-11 07:36:43 CTS FIX: Disconnected. | 2013-09-11 07:36:43 Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2013-09-11 07:36:43 CTS FIX: Unable to send the Logon message. The socket is not connected. | 2013-09-11 07:36:43 CTS FIX: Error sending the Logon message. | 2013-09-11 07:36:43 |
| [2013-09-11 14:16:26] |
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Unfortunately, they have apparently taken the simulation server down. The Live server still available. These are the instructions to follow if anyone has difficulties with versions beyond 997 when using CTS Simulation server:
Use version 997 of Sierra Chart which uses the T4 API: http://www.sierrachart.com/downloads/997SierraChartSetup.exe If you will be using your existing Chartbooks after going back to version 997, you will need to use a backup Chartbook. Here are the instructions: http://www.sierrachart.com/index.php?l=doc/doc_Chartbooks.html The symbols that version 997 and earlier use for CTS are different. You can find the symbols through File >> Find Symbol. To make sure you have only the Symbols relevant to the version being used, we recommend selecting Global Settings >> Symbol Settings. Press the Full Reset button. Wait for the symbol list to fill and then press OK. You can update the symbols of existing charts by following the instructions here: http://www.sierrachart.com/index.php?l=doc/doc_SwitchingSymbols.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-11 14:37:31] |
| User14266 - Posts: 225 |
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You spoke too soon SC :) The SIM server just came back up about 5 minutes ago. I am connected with live data coming through. Everything is working great, for the moment. Not sure how much I should trust it though. I hope this isn't temporary. |
| [2013-09-11 14:39:03] |
| User14266 - Posts: 225 |
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This came, very coincidentally, about 30 minutes after I sent a nice little email to CTS expressing my thoughts about this ;)
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| [2013-09-11 22:29:54] |
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This is good. We also hope that email was nice. We know there are problems on the CTS side but we do appreciate them supporting the FIX protocol. What has caught us by surprise, is the level of difficulties users are experiencing with it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-11 22:31:08
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