Support Board
Date/Time: Sun, 24 Nov 2024 02:43:57 +0000
Can refresh chart but then it freezes
View Count: 1468
| [2013-09-10 13:40:52] |
| User30111 - Posts: 10 |
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Good morning, I am new to SC but liking the software. I am in Combi9ne with TST and this is my second day! I have been running SC all morning, meaning from 0300 CT (I am in UK), but from about 08:10 CT, I am freezing up. I can refresh with hist data, but no new ticks are coming in. Please help. Thank you I have attached below the log file. Thanks again Jeremy Stuart Software version: 1019 | 2013-09-10 14:24:03 Usage end date: 2013-11-26 | 2013-09-10 14:24:03 Active service: CTS T4 | 2013-09-10 14:24:03 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2013-09-10 14:24:03 2013-09-10 14:24:03 Local computer clock time | 2013-09-10 14:24:03 2013-09-10 13:24:03 GMT time | 2013-09-10 14:24:03 2013-09-10 14:24:03 Time zone adjusted time | 2013-09-10 14:24:03 Time difference to server time: 1 seconds. | 2013-09-10 14:24:03 Program path: C:\SierraChart\ | 2013-09-10 14:24:03 Data Files path: C:\SierraChart\Data\ | 2013-09-10 14:24:03 OS Version Number: 6.1 | 2013-09-10 14:24:03 Connecting to CTS Simulation server. | 2013-09-10 14:24:10 CTS FIX - Connecting to data and trade server: fix-sim.t4login.com | 2013-09-10 14:24:10 The network socket is connected. | 2013-09-10 14:24:10 The socket starting SSL connection. | 2013-09-10 14:24:10 SSL socket is now connected. | 2013-09-10 14:24:10 CTS FIX: Sending the Logon message. | 2013-09-10 14:24:10 CTS FIX: Connected to data and trade server. | 2013-09-10 14:24:12 Starting updates for: NQ.CME_20130900_NQU3.CME_Eq | 2013-09-10 14:24:12 HD Request # 2 - Downloading Intraday chart data for NQ.CME_20130900_NQU3.CME_Eq to the file NQ.CME_20130900_NQU3.CME_Eq.scid. Service: cts | 2013-09-10 14:24:12 HD Request # 2 - Starting date and time: 2013-09-10 14:18:37.0 | 2013-09-10 14:24:12 CTS Historical FIX Session - Connecting to Historical data server: fix-chart-sim.t4login.com | 2013-09-10 14:24:12 Starting updates for: CL.CME_20131000_CLV3.CME_NY | 2013-09-10 14:24:12 CTS FIX: Received Account List collateral report. | 2013-09-10 14:24:12 CTS FIX: Subscribing to account traderJez | 2013-09-10 14:24:12 The network socket is connected. | 2013-09-10 14:24:12 The socket starting SSL connection. | 2013-09-10 14:24:12 CTS FIX: Received Account Details collateral report. | 2013-09-10 14:24:12 CTS FIX: Received Account Update collateral report. | 2013-09-10 14:24:12 CTS FIX: Received Account Details collateral report. | 2013-09-10 14:24:12 CTS FIX: Received Account Update collateral report. | 2013-09-10 14:24:12 CTS FIX: Received Account Position Update collateral report. | 2013-09-10 14:24:12 SSL socket is now connected. | 2013-09-10 14:24:13 CTS Historical FIX Session: Sending the Logon message. | 2013-09-10 14:24:13 CTS FIX: Requesting existing orders, historical fills, and current positions for traderJez | 2013-09-10 14:24:17 CTS Historical FIX Session: Connected to Historical data server. | 2013-09-10 14:24:20 HD Request # 2 - Requesting historical Second data for NQ.CME_20130900_NQU3.CME_Eq for 2013-09-09. | 2013-09-10 14:24:20 HD Request # 2 - Receiving Intraday data for NQ.CME_20130900_NQU3.CME_Eq starting at 2013-09-08 23:00:00 | 2013-09-10 14:24:22 HD Request # 2 - Requesting historical Second data for NQ.CME_20130900_NQU3.CME_Eq for 2013-09-10. | 2013-09-10 14:24:22 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-09-10 14:18:37 | 2013-09-10 14:24:23 HD Request # 2 - Requesting historical Second data for NQ.CME_20130900_NQU3.CME_Eq for 2013-09-11. | 2013-09-10 14:24:23 HD Request # 2 - Received 21721 records from 2013-09-08 23:00:00 to 2013-09-10 14:24:17 (39.4 hours) and wrote 82 records for NQ.CME_20130900_NQU3.CME_Eq | 2013-09-10 14:24:23 HD Request # 2 - Intraday download COMPLETE for NQ.CME_20130900_NQU3.CME_Eq | 2013-09-10 14:24:23 Real-time intraday chart data file updates started for NQ.CME_20130900_NQU3.CME_Eq | 2013-09-10 14:24:23 HD Request # 3 - Downloading Intraday chart data for CL.CME_20131000_CLV3.CME_NY to the file CL.CME_20131000_CLV3.CME_NY.scid. Service: cts | 2013-09-10 14:24:23 HD Request # 3 - Starting date and time: 2013-09-10 14:20:31.0 | 2013-09-10 14:24:23 HD Request # 3 - Requesting historical Second data for CL.CME_20131000_CLV3.CME_NY for 2013-09-09. | 2013-09-10 14:24:23 HD Request # 3 - Receiving Intraday data for CL.CME_20131000_CLV3.CME_NY starting at 2013-09-08 23:00:00 | 2013-09-10 14:24:25 HD Request # 3 - Requesting historical Second data for CL.CME_20131000_CLV3.CME_NY for 2013-09-10. | 2013-09-10 14:24:25 HD Request # 3 - Timestamp of first Intraday data file record written: 2013-09-10 14:20:31 | 2013-09-10 14:24:27 HD Request # 3 - Requesting historical Second data for CL.CME_20131000_CLV3.CME_NY for 2013-09-11. | 2013-09-10 14:24:27 HD Request # 3 - Received 35421 records from 2013-09-08 23:00:00 to 2013-09-10 14:24:25 (39.4 hours) and wrote 204 records for CL.CME_20131000_CLV3.CME_NY | 2013-09-10 14:24:27 HD Request # 3 - Intraday download COMPLETE for CL.CME_20131000_CLV3.CME_NY | 2013-09-10 14:24:27 Real-time intraday chart data file updates started for CL.CME_20131000_CLV3.CME_NY | 2013-09-10 14:24:27 CTS Historical FIX Session: Received a Logout message. Text = Chart Data Timeout. No valid chart data requests were received within the chart data interval of 60 seconds | 2013-09-10 14:25:27 CTS Historical FIX Session: Sending a Logout message. Text = Received Logout message. | 2013-09-10 14:25:27 The SSL socket was shut down successfully. | 2013-09-10 14:25:27 CTS Historical FIX Session: Logged out and disconnected. | 2013-09-10 14:25:27 CTS Historical FIX Session: Disconnected. | 2013-09-10 14:25:27 Ignored socket Close call based on current socket state. | 2013-09-10 14:25:27 File >> Disconnect selected. | 2013-09-10 14:26:31 CTS FIX: Sending a Logout message. | 2013-09-10 14:26:31 CTS FIX: Disconnected. | 2013-09-10 14:26:31 CTS FIX: Received a Logout message. Text = Successful logout upon request | 2013-09-10 14:26:32 The SSL socket was shut down successfully. | 2013-09-10 14:26:32 CTS FIX: Logged out and disconnected. | 2013-09-10 14:26:32 Ignored socket Close call based on current socket state. | 2013-09-10 14:26:32 Connecting to CTS Simulation server. | 2013-09-10 14:26:35 CTS FIX - Connecting to data and trade server: fix-sim.t4login.com | 2013-09-10 14:26:35 The network socket is connected. | 2013-09-10 14:26:36 The socket starting SSL connection. | 2013-09-10 14:26:36 SSL socket is now connected. | 2013-09-10 14:26:36 CTS FIX: Sending the Logon message. | 2013-09-10 14:26:36 CTS FIX: Connected to data and trade server. | 2013-09-10 14:26:37 File >> Disconnect selected. | 2013-09-10 14:26:37 CTS FIX: Sending a Logout message. | 2013-09-10 14:26:37 CTS FIX: Disconnected. | 2013-09-10 14:26:37 CTS FIX: Received Account List collateral report. | 2013-09-10 14:26:37 CTS FIX: Subscribing to account traderJez | 2013-09-10 14:26:37 CTS FIX: Received a Logout message. Text = Successful logout upon request | 2013-09-10 14:26:37 The SSL socket was shut down successfully. | 2013-09-10 14:26:37 CTS FIX: Logged out and disconnected. | 2013-09-10 14:26:37 Ignored socket Close call based on current socket state. | 2013-09-10 14:26:37 Connecting to CTS Simulation server. | 2013-09-10 14:26:40 CTS FIX - Connecting to data and trade server: fix-sim.t4login.com | 2013-09-10 14:26:40 The network socket is connected. | 2013-09-10 14:26:40 The socket starting SSL connection. | 2013-09-10 14:26:40 SSL socket is now connected. | 2013-09-10 14:26:41 CTS FIX: Sending the Logon message. | 2013-09-10 14:26:41 CTS FIX: Connected to data and trade server. | 2013-09-10 14:26:42 Starting updates for: NQ.CME_20130900_NQU3.CME_Eq | 2013-09-10 14:26:42 HD Request # 4 - Downloading Intraday chart data for NQ.CME_20130900_NQU3.CME_Eq to the file NQ.CME_20130900_NQU3.CME_Eq.scid. Service: cts | 2013-09-10 14:26:42 HD Request # 4 - Starting date and time: 2013-09-10 14:24:17.0 | 2013-09-10 14:26:42 CTS Historical FIX Session - Connecting to Historical data server: fix-chart-sim.t4login.com | 2013-09-10 14:26:42 Starting updates for: CL.CME_20131000_CLV3.CME_NY | 2013-09-10 14:26:42 CTS FIX: Received Account List collateral report. | 2013-09-10 14:26:42 CTS FIX: Subscribing to account traderJez | 2013-09-10 14:26:42 The network socket is connected. | 2013-09-10 14:26:42 The socket starting SSL connection. | 2013-09-10 14:26:42 SSL socket is now connected. | 2013-09-10 14:26:42 CTS Historical FIX Session: Sending the Logon message. | 2013-09-10 14:26:42 CTS FIX: Received Account Details collateral report. | 2013-09-10 14:26:43 CTS FIX: Received Account Update collateral report. | 2013-09-10 14:26:43 CTS FIX: Received Account Details collateral report. | 2013-09-10 14:26:43 CTS FIX: Received Account Update collateral report. | 2013-09-10 14:26:43 CTS FIX: Received Account Position Update collateral report. | 2013-09-10 14:26:43 CTS Historical FIX Session: Connected to Historical data server. | 2013-09-10 14:26:43 HD Request # 4 - Requesting historical Second data for NQ.CME_20130900_NQU3.CME_Eq for 2013-09-09. | 2013-09-10 14:26:43 HD Request # 4 - Receiving Intraday data for NQ.CME_20130900_NQU3.CME_Eq starting at 2013-09-08 23:00:00 | 2013-09-10 14:26:45 HD Request # 4 - Requesting historical Second data for NQ.CME_20130900_NQU3.CME_Eq for 2013-09-10. | 2013-09-10 14:26:45 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-09-10 14:24:17 | 2013-09-10 14:26:46 HD Request # 4 - Requesting historical Second data for NQ.CME_20130900_NQU3.CME_Eq for 2013-09-11. | 2013-09-10 14:26:46 HD Request # 4 - Received 21814 records from 2013-09-08 23:00:00 to 2013-09-10 14:26:44 (39.4 hours) and wrote 94 records for NQ.CME_20130900_NQU3.CME_Eq | 2013-09-10 14:26:46 HD Request # 4 - Intraday download COMPLETE for NQ.CME_20130900_NQU3.CME_Eq | 2013-09-10 14:26:46 Real-time intraday chart data file updates started for NQ.CME_20130900_NQU3.CME_Eq | 2013-09-10 14:26:46 HD Request # 5 - Downloading Intraday chart data for CL.CME_20131000_CLV3.CME_NY to the file CL.CME_20131000_CLV3.CME_NY.scid. Service: cts | 2013-09-10 14:26:46 HD Request # 5 - Starting date and time: 2013-09-10 14:24:25.0 | 2013-09-10 14:26:46 HD Request # 5 - Requesting historical Second data for CL.CME_20131000_CLV3.CME_NY for 2013-09-09. | 2013-09-10 14:26:46 CTS FIX: Requesting existing orders, historical fills, and current positions for traderJez | 2013-09-10 14:26:47 HD Request # 5 - Receiving Intraday data for CL.CME_20131000_CLV3.CME_NY starting at 2013-09-08 23:00:00 | 2013-09-10 14:26:48 HD Request # 5 - Requesting historical Second data for CL.CME_20131000_CLV3.CME_NY for 2013-09-10. | 2013-09-10 14:26:48 HD Request # 5 - Timestamp of first Intraday data file record written: 2013-09-10 14:24:25 | 2013-09-10 14:26:49 HD Request # 5 - Requesting historical Second data for CL.CME_20131000_CLV3.CME_NY for 2013-09-11. | 2013-09-10 14:26:49 HD Request # 5 - Received 35545 records from 2013-09-08 23:00:00 to 2013-09-10 14:26:47 (39.4 hours) and wrote 125 records for CL.CME_20131000_CLV3.CME_NY | 2013-09-10 14:26:49 HD Request # 5 - Intraday download COMPLETE for CL.CME_20131000_CLV3.CME_NY | 2013-09-10 14:26:49 Real-time intraday chart data file updates started for CL.CME_20131000_CLV3.CME_NY | 2013-09-10 14:26:49 CTS Historical FIX Session: Received a Logout message. Text = Chart Data Timeout. No valid chart data requests were received within the chart data interval of 60 seconds | 2013-09-10 14:27:49 CTS Historical FIX Session: Sending a Logout message. Text = Received Logout message. | 2013-09-10 14:27:49 The SSL socket was shut down successfully. | 2013-09-10 14:27:49 CTS Historical FIX Session: Logged out and disconnected. | 2013-09-10 14:27:49 CTS Historical FIX Session: Disconnected. | 2013-09-10 14:27:49 Ignored socket Close call based on current socket state. | 2013-09-10 14:27:49 |
| [2013-09-10 13:44:28] |
| User31732 - Posts: 32 |
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Hi! I have the same problem. Please help.
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| [2013-09-10 13:57:30] |
| User14266 - Posts: 225 |
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I also have the same problem. No feed. I can connect, and download historical data. But there is no live data coming in. No bid/ask data on the DOM. Nothing.
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| [2013-09-10 14:03:15] |
| User30111 - Posts: 10 |
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I wonder if this is similar to the issue on Friday, when support suggested downloading v997, which I did and set it up on Friday. I have data now and it is working fine though initially there were very few ticks in the tick chart, but as I say it looks good now |
| [2013-09-10 14:14:38] |
| User30111 - Posts: 10 |
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In the TST squawk room, many othere think it is a FIX problem and are running the v 997 same as me. v 997 is looking fine now |
| [2013-09-10 18:10:21] |
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For help with this issue, refer to these instructions: Problems with connectioning with CTS FIX again!! Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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