Support Board
Date/Time: Thu, 16 Jan 2025 05:41:24 +0000
Still getting SPOOF bid and ask numbers from data service.
View Count: 1342
| [2017-10-17 21:19:19] |
| Robert D - Posts: 24 |
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Can you pass this on to Bar chart: I'm really disappointed in the data service provided. I am getting crazy outlying bid and ask quotes (spoofs) on all of the equities I trade. These numbers of coarse brings into question the accuracy of all the data provided. It is causing me to change my routine and not even use the sierra platform. I could not imagine the chaos this would cause an automated trading system. Attention to this matter would be greatly appreciated. Bob |
| [2017-10-17 21:47:29] |
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Yes we understand and yes this problem is completely ridiculous/crazy. We have been told by Barchart that they have identified the problem and are going to be resolving it, this evening. So it should be good tomorrow. The underlying issue relates to a data feed format change from the NYSE and what we think you are actually seeing is the quotes from the preferred stocks for those symbols. We believe we have found and fixed the issue, and will deploy the corrected code tonight. We will check again tomorrow to confirm everything is functioning correctly. Sorry for the inconvenience. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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