Support Board
Date/Time: Thu, 16 Jan 2025 05:51:19 +0000
Connection Issue
View Count: 735
| [2017-10-17 15:09:26] |
| User103861 - Posts: 42 |
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After updating to latest version of SC, am unable to connect to TopStep account. Message Log states: CTS FIX socket (6) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2017-10-17 08:05:51 * Was able to connect just prior to update. Please advise |
| [2017-10-17 16:45:09] |
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This is going to be caused by a firewall on your computer. Refer to this section about this: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem It is not a problem with the new version at all. It is your firewall causing the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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