Support Board
Date/Time: Sun, 24 Nov 2024 03:00:42 +0000
problem russell DOM ,not show order and position to DOM
View Count: 1840
| [2013-09-10 09:12:46] |
| draz - Posts: 10 |
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The order is accepted no error messages, just not visible on the DOM, I know you throw a mistake as it looks, this is a problem in the software before it happened to me, and you fix the problem, now it reappeared, broker server accepts the order, but the software does not show DOM Attached Images |
 no order with DOM.PNG / V - Attached On 2013-09-10 09:12:24 UTC - Size: 65 KB - 461 views order acept.PNG / V - Attached On 2013-09-10 09:12:33 UTC - Size: 14.01 KB - 438 views russ DOM.PNG / V - Attached On 2013-09-10 09:12:41 UTC - Size: 41.4 KB - 443 views |
| [2013-09-10 10:19:00] |
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In the second image where you show the Trade >> Trade Orders and Positions >> Orders tab, the order is shown as "Canceled". Why was the order canceled? Your Broker/trading service will be able to tell you that. If you are having a problem with not seeing displayed your current actual position that you currently have in the market, then use the order fill calculated position. Here is detailed documentation for it: https://www.sierrachart.com/index.php?l=doc/doc_TradeStatusWindows.html#UsingIndependentInternalPositions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-10 10:42:13] |
| draz - Posts: 10 |
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ok now I'll put a picture with an active order to see, I put it, appears for a moment and disappeared
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| no show order DOM ....PNG / V - Attached On 2013-09-10 10:42:06 UTC - Size: 78.15 KB - 434 views |
| [2013-09-10 11:03:19] |
| draz - Posts: 10 |
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Perhaps you will be like this more clearly, I have atached order, see the take profit and stop loss 5 tick but is not seen sell order, that's the problem
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| [2013-09-10 11:30:47] |
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We know what the problem is. It has to do with the account number changing to 25000 from the server. This is an unusual circumstance. We will have this resolved at the end of the day with a new release. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-10 11:50:53
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| [2013-09-10 11:43:35] |
| draz - Posts: 10 |
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Okay, so it is still a problem in the sierra software. Where do I get a notification that has been repaired? here? or by e mail?
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| [2013-09-10 11:48:08] |
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We now have the problem resolved. Update Sierra Chart by selecting Help >> Download Prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-10 12:08:48] |
| draz - Posts: 10 |
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finally working, we still have to try to open a position, if you will then be visible, before I had this problem, I hope you will, and it is now working
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| [2013-09-10 12:41:23] |
| draz - Posts: 10 |
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I will write on this subject, when I try to open market orders, will be made visible, do not currently see trade opportunity
Date Time Of Last Edit: 2013-09-10 12:41:58
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| [2013-09-10 17:59:48] |
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The question is not clear. If you are having a problem with not seeing displayed your current actual Trade Position that you currently have in the market, then use the Order Fill Calculated Position for the chart or Trade DOM. Here is detailed documentation for it: https://www.sierrachart.com/index.php?l=doc/doc_TradeStatusWindows.html#UsingIndependentInternalPositions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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