Support Board
Date/Time: Thu, 16 Jan 2025 03:17:08 +0000
Problem with some US Charts quotes ? Citigroup, Bank of America, Wells&Fargo
View Count: 796
| [2017-10-09 14:10:03] |
| User612903 - Posts: 51 |
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Hi, Today I realize there is a problem with some US charts from the sierra chart feed. This include : Citigroup, Bank of America, Wells&Fargo, ... The bug is going on at the moment, in M1, M5, H1, H4, D1. Here are 2 screenshots. Thanks for your help, Regards, |
 citigroup.PNG / V - Attached On 2017-10-09 14:09:36 UTC - Size: 31.87 KB - 302 views bank_americ_and_wells_fargo.PNG / V - Attached On 2017-10-09 14:09:39 UTC - Size: 89.11 KB - 308 views |
| [2017-10-09 16:51:16] |
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We have contacted our data provider Barchart about this. This is an issue on their side. This is a serious issue. Once they correct the problem we will clean up the historical data. Also when posting on the support board, log into your account that you are using. You can do this through Help >> Support Board from within Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-09 16:52:17
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| [2017-10-09 17:31:52] |
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We got this from our data provider Barchart about this: The NYSE switched their feed protocol over the weekend, and it appears things with ".A" or ".B" are being sent through by us without the ".A" or ".B". We will have a fix out shortly.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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