Support Board
Date/Time: Sat, 18 Jan 2025 11:07:12 +0000
BitMex orders disapearing
View Count: 2092
| [2017-10-02 23:42:09] |
| N!co - Posts: 140 |
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Hi, My orders are disapearing from the chart, this is the error message i get ( i also opened a support ticket with BitMex for this issue Requesting order status for non-responsive order. | Symbol: XBTUSD-BMEX | TradeAccount: Nico Peeters:44964 | InternalOrderID: 7232 | Current Status: Pending Cancel | 2017-10-03 01:38:35 * Requesting order status for non-responsive order. | Symbol: XBTUSD-BMEX | TradeAccount: Nico Peeters:44964 | InternalOrderID: 7266 | Current Status: Pending Cancel | 2017-10-03 01:38:35 * BitMEX order update (Order update). Info: Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7232. Service Order ID: 295092. Symbol: XBTUSD-BMEX | 2017-10-03 01:39:06 * BitMEX order update (Order reject). Info: Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7266. Service Order ID: 295970. Symbol: XBTUSD-BMEX | 2017-10-03 01:39:06 * BitMEX order update (Order reject). Info: Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7269. Service Order ID: 295973. Symbol: XBTUSD-BMEX | 2017-10-03 01:39:26 * |
| [2017-10-03 03:56:51] |
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These problems are going to be on the BitMEX side. There really is not much we can do. We are working on direct integration to BitMEX and when that is done, we expect these problems to be resolved or substantially less. Allow about 60 days for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-03 10:11:44] |
| samual sprat - Posts: 343 |
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Hi, Is this direct integration close or completed yet? I'm new to bitmex and have been noticing failed stop loss orders and also orders disappearing. Thanks S |
| [2018-01-03 19:19:59] |
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No, this is not completed and it is not possible at this point to give an estimation date. But we would not expect this to be more than two months from now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-03 19:20:25
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| [2018-02-16 08:47:56] |
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New BitMEX direct trading integration is now available: Direct BitMEX Trading Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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