Support Board
Date/Time: Wed, 15 Jan 2025 21:58:51 +0000
Connecting Challenge and Error code 10060
View Count: 1203
| [2017-09-25 11:11:41] |
| User436940 - Posts: 23 |
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I am getting connect event error - window error code 10060. Can you advise steps to resolve
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| [2017-09-25 15:52:08] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-25 16:11:53] |
| User436940 - Posts: 23 |
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Below is the copy of the message log: Reading Internal Order ID file. | 2017-09-25 06:46:54 Reading Trade Orders file. | 2017-09-25 06:46:54 Reading Trade Positions file. | 2017-09-25 06:46:54 Listening on UDP port 22903. | 2017-09-25 06:46:54 Software version: 1594 | 2017-09-25 06:46:54 Usage end date: 2017-10-26 | 2017-09-25 06:46:54 Enabled for: Advanced Features. | 2017-09-25 06:46:54 Enabled for: Advanced Features 2. | 2017-09-25 06:46:54 Enabled for: Sierra Chart Historical Data Service. | 2017-09-25 06:46:54 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-09-25 06:46:54 Current selected Data/Trading service: LMAX Demo Trading - DTC | 2017-09-25 06:46:54 Chart Update Interval: 500 | 2017-09-25 06:46:54 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-09-25 06:46:54 2017-09-25 03:46:59 Local computer time | 2017-09-25 06:46:54 2017-09-25 10:46:59 Local computer time in UTC | 2017-09-25 06:46:54 2017-09-25 06:46:59 Local computer time in SC Time Zone | 2017-09-25 06:46:54 2017-09-25 10:46:24 Server time in UTC | 2017-09-25 06:46:54 Local computer UTC time and Server UTC time difference: 34 seconds. | 2017-09-25 06:46:54 Notice: Your computer's clock is off by 34 seconds. For help with this, press the 'Send for Analysis' button. | 2017-09-25 06:46:54 Program path: C:\SierraChart\ | 2017-09-25 06:46:54 Data Files path: C:\SierraChart\Data\ | 2017-09-25 06:46:54 OS Version Number: 10.0 | 2017-09-25 06:46:54 Locale Setting: C | 2017-09-25 06:46:54 LMAX Demo Trading - DTC | Connecting to the server lmaxtrade1.sierracharts.com. Port 11097 | 2017-09-25 12:04:58 DTC Client (144) | Creating socket. Using TLS 1.2. | 2017-09-25 12:04:58 DTC Client (144) | Connecting to IP: 185.95.17.42. | 2017-09-25 12:04:58 DTC Client (144) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-09-25 12:05:19 * DTC Client (144) | Initiating close of socket by core. | 2017-09-25 12:05:19 DTC Client (144) | Closed. | 2017-09-25 12:05:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-09-25 12:05:19 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-25 12:05:19 LMAX Demo Trading - DTC | Disconnected. | 2017-09-25 12:05:19 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-25 12:05:19 LMAX Demo Trading - DTC | Connecting to the server lmaxtrade1.sierracharts.com. Port 11097 | 2017-09-25 12:05:22 DTC Client (145) | Creating socket. Using TLS 1.2. | 2017-09-25 12:05:22 DTC Client (145) | Connecting to IP: 185.95.17.42. | 2017-09-25 12:05:22 DTC Client (145) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-09-25 12:05:43 * DTC Client (145) | Initiating close of socket by core. | 2017-09-25 12:05:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-09-25 12:05:43 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-25 12:05:43 DTC Client (145) | Closed. | 2017-09-25 12:05:43 LMAX Demo Trading - DTC | Disconnected. | 2017-09-25 12:05:43 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-25 12:05:43 LMAX Demo Trading - DTC | Connecting to the server lmaxtrade1.sierracharts.com. Port 11097 | 2017-09-25 12:05:46 DTC Client (146) | Creating socket. Using TLS 1.2. | 2017-09-25 12:05:46 DTC Client (146) | Connecting to IP: 185.95.17.42. | 2017-09-25 12:05:46 DTC Client (146) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-09-25 12:06:07 * DTC Client (146) | Initiating close of socket by core. | 2017-09-25 12:06:07 DTC Client (146) | Closed. | 2017-09-25 12:06:07 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-09-25 12:06:07 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-25 12:06:07 LMAX Demo Trading - DTC | Disconnected. | 2017-09-25 12:06:07 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-25 12:06:07 LMAX Demo Trading - DTC | Connecting to the server lmaxtrade1.sierracharts.com. Port 11097 | 2017-09-25 12:06:10 DTC Client (148) | Creating socket. Using TLS 1.2. | 2017-09-25 12:06:10 DTC Client (148) | Connecting to IP: 185.95.17.42. | 2017-09-25 12:06:10 DTC Client (148) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-09-25 12:06:31 * DTC Client (148) | Initiating close of socket by core. | 2017-09-25 12:06:31 DTC Client (148) | Closed. | 2017-09-25 12:06:31 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-09-25 12:06:31 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-25 12:06:31 LMAX Demo Trading - DTC | Disconnected. | 2017-09-25 12:06:31 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-25 12:06:31 LMAX Demo Trading - DTC | Connecting to the server lmaxtrade1.sierracharts.com. Port 11097 | 2017-09-25 12:06:34 DTC Client (149) | Creating socket. Using TLS 1.2. | 2017-09-25 12:06:34 DTC Client (149) | Connecting to IP: 185.95.17.42. | 2017-09-25 12:06:34 DTC Client (149) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-09-25 12:06:55 * DTC Client (149) | Initiating close of socket by core. | 2017-09-25 12:06:55 DTC Client (149) | Closed. | 2017-09-25 12:06:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-09-25 12:06:55 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-25 12:06:55 LMAX Demo Trading - DTC | Disconnected. | 2017-09-25 12:06:55 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-25 12:06:55 LMAX Demo Trading - DTC | Connecting to the server lmaxtrade1.sierracharts.com. Port 11097 | 2017-09-25 12:06:58 DTC Client (150) | Creating socket. Using TLS 1.2. | 2017-09-25 12:06:58 DTC Client (150) | Connecting to IP: 185.95.17.42. | 2017-09-25 12:06:58 DTC Client (150) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-09-25 12:07:19 * DTC Client (150) | Initiating close of socket by core. | 2017-09-25 12:07:19 DTC Client (150) | Closed. | 2017-09-25 12:07:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-09-25 12:07:19 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-25 12:07:19 LMAX Demo Trading - DTC | Disconnected. | 2017-09-25 12:07:19 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-25 12:07:19 LMAX Demo Trading - DTC | Connecting to the server lmaxtrade1.sierracharts.com. Port 11097 | 2017-09-25 12:07:22 DTC Client (151) | Creating socket. Using TLS 1.2. | 2017-09-25 12:07:22 DTC Client (151) | Connecting to IP: 185.95.17.42. | 2017-09-25 12:07:22 DTC Client (151) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-09-25 12:07:43 * DTC Client (151) | Initiating close of socket by core. | 2017-09-25 12:07:43 DTC Client (151) | Closed. | 2017-09-25 12:07:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-09-25 12:07:43 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-25 12:07:43 LMAX Demo Trading - DTC | Disconnected. | 2017-09-25 12:07:43 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-25 12:07:43 LMAX Demo Trading - DTC | Connecting to the server lmaxtrade1.sierracharts.com. Port 11097 | 2017-09-25 12:07:46 DTC Client (152) | Creating socket. Using TLS 1.2. | 2017-09-25 12:07:46 DTC Client (152) | Connecting to IP: 185.95.17.42. | 2017-09-25 12:07:46 Date Time Of Last Edit: 2017-09-25 16:35:43
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| [2017-09-25 16:54:38] |
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We apologize for this. This issue is now resolved. You will be able to connect now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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